FAQS

Frequently Asked Questions

At KHM Travel Group, we want you to be informed so you can truly hit the ground running with your new travel business. Below are some of our most frequently asked questions. If after reviewing this list, you still have questions, feel free to call our Membership Support Team at 877-220-9260 ext 2200.

How long does it take to get started?
How and where do I get customers?
How do I make money as a travel agent?
How much money can I make as a travel agent?
Will I be able to compete with Internet travel companies?
What are FAM trips and are they available to me?
Can I get discounts for my own travel?
Is KHM Travel Group like one of those MLM companies?
Do I receive an ID Card from KHM Travel Group?
How do I get an IATAN ID card?
How do I get a CLIA ID card?
Can I sell airline tickets?
How do I get prices and make reservations?
Are there any additional costs that I will incur other than $49.95 per month?
Why do I need to pay a membership fee to own an independent travel agency?
When do you pay commissions?
What kind of support does KHM Travel Group offer to help you succeed in your business?
Does KHM Travel Group require any type of training?
Why would people use me as their travel agent instead of just going to the Internet?
Can I have my own website name?
Is KHM Travel Group a member of any professional organizations?


How long does it take to get started?

Once you complete our Online Application, you’re generally only a few hours away from being able to start making travel reservations. When we receive your application, we begin setting up your online Agent Portal and retail website. Once you are set up and linked with our accounting system, we will send you a confirmation email with your username and log-in instructions. Then you can begin your training.Top


How and where do I get customers?

While we do not give customers or “leads” to new agents, we teach you, (as part of our marketing training) how to develop your own clientele. In our “How to Market Your Agency” training, we go in-depth on how to find and build a clientele with little to no expenses. Most new agents begin by selling to their friends and family, building out from there to their warm markets. This includes neighbors, co-workers, associates, and alumni. Our company’s strategy has always been to provide our agents with the highest commission payouts so that they have the funds to advertise or buy leads if they choose to do so. Top


How do I make money as a travel agent?

When you make travel bookings for yourself or your clients, our travel suppliers will pay a commission on the travel sale amount. The exact commission percentage can vary between 3% and 20%, with the average being around 14%. Whatever commission we receive, we pay you 80% of that amount. For a more detailed explanation of our commission plan and an example, go to our Commissions page.Top


How much money can I make as a travel agent?

Building a travel business requires hard work and time, but it can be very rewarding and profitable. KHM Travel Group has agents that book travel for themselves and family members and make a few hundred dollars of extra income. We also have travel agents that work full-time and make over $10,000 a month. There is no standard, as everybody works at his or her own pace. The sky is truly the limit.Top


Will I be able to compete with Internet travel companies?

Usually this question is phrased “Are your prices competitive?” and the answer is “of course!” Our company and business model is one of the fastest-growing segments of the travel industry. In fact, according to the American Society of Travel Agents’ 2013 Agency Profile Report, the portion of agents that are home-based has grown 384% from 2003 to 2013! Our agents have access to everything that any other agent or company would have, plus much more. Many of our travel suppliers will price match and you will have access to rates that are not available to the public. If you have customers that prefer to book travel online, they can do that from your TravSearch® website. While our prices are definitely competitive, we encourage our agents to sell the personal service and expert guidance aspect of their business.Top


What are FAM trips and are they available to me?

A FAM (familiarization) trip is usually sponsored by a particular supplier for the purpose of agent training. A FAM trip allows you to tour popular resorts and visit destinations at some of the lowest prices available. These trips often help our agents increase their sales because after they have visited a particular resort or destination, they are able to share their firsthand experience with their clients. Because of KHM Travel Group’s strong relationships with our Preferred Suppliers, we frequently offer FAM opportunities to our agents.

  • Example #1: FAM Trip to the Wynn Resort in Las Vegas
    • Included two night accommodations for two, reception with appetizers, breakfast, dinner and a show
    • KHM Travel Group Agent cost – $0.00 per person
  • Example #2: FAM Trip to Cancun with Apple Vacations
    • Included airfare, lodging, all meals, drinks, transfers and guide
    • KHM Travel Group Agent cost – $249.00 per person (plus tax)
  • Example #3: Seven Night Caribbean Cruise on Norwegian Cruise Lines out of Miami
    • All cruise fees and taxes included
    • KHM Travel Group Agent cost – $347.00 per person

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Can I get discounts on my own travel?

As an agent with KHM Travel Group, you will have access to information that is not necessarily available to the general public. If you are flexible on your dates and destinations, you can travel at very affordable rates. (Example: Recently we had a promotion for a seven-day Eastern Caribbean cruise for just $210 per person!) These types of savings are generally associated with FAM trips and are made available to agents for the purpose of training. In order to receive some discounts and participate in certain FAMs, you need to have either a CLIA or IATAN identification card. Both cards are available to KHM Travel Group Agents who qualify.

While discounted travel is one of the many perks of being a travel agent, KHM Travel Group does not permit individuals to participate in our program solely for the purpose of obtaining discounts on personal travel.Top


Is KHM Travel Group like one of those MLM companies?

Absolutely not! KHM Travel Group is a full-service host travel agency dedicated to training and developing our network of professional travel agents. All of the tools, training and support are geared toward assisting our over 3,300 agents sell more travel.Top


Do I receive an ID card from KHM Travel Group?

We DO NOT issue a “travel agent” ID card because these cards are not recognized by travel suppliers. Instead, we work closely with each agent to help them obtain their IATAN and CLIA ID cards. These are the ONLY truly recognized ID cards in the industry. Keep in mind that an ID card is not necessary to sell travel as a travel agent.Top


How do I get an IATAN card?

We follow the IATAN guidelines for issuing the ID cards. IATAN requires that you be “IATAN Listed” for a minimum of six months. To get listed, we require that you have earned at least one commission check from KHM Travel Group. The second requirement is that you are on track to earn a minimum of $5,000 in gross commissions in the previous twelve (12) months. Since our agents earn some of the highest commissions in the industry, they are able to earn their IATAN card much faster.Top


How do I get a CLIA card?

In order to apply for a CLIA card, you must have at least 1-2 cruise bookings with KHM Travel Group. You will also be required to complete and pass the exam for at least one annual recurrent CLIA live training seminar or CLIA online training program not previously submitted prior to applying for your 2014 card. 2014 ID Card applicants are required to be enrolled in, or to have achieved a designation (ACC, MCC, ECC, ECCS) in CLIA’s Cruise Counselor Certification Program. You are then required to complete an application and submit a $49 processing fee, along with a passport photo. KHM Travel Group has an entire support section devoted to assisting our agents get the CLIA identification card as fast as possible.Top


Can I sell airline tickets?

Absolutely. As an agent with our company, you are able to sell ALL types of travel. This includes being able to sell airline tickets. In May of 2002, the airline industry stopped paying commissions to travel agents. However, our agents are still able to sell airline tickets and make money. First, most companies charge a small service fee on all airline tickets. When you book your airline reservations through our system and select partners commission is automatically built in. You are able to add a service fee of $25, $50, $100 or whatever the market will bear to the price of your client’s ticket. This applies to both domestic and international air travel.Top

How do I get prices and make reservations?

Once you are on board with us, our team will immediately mobilize to help you get registered with our various suppliers. Unlike other companies, we encourage you to establish relationships with these travel suppliers. There is no additional cost to get registered; however, we do have procedures to follow. This registration will give you access to the suppliers’ travel agent-only websites where you can research prices, specials and promotions. Many of these suppliers allow you to book your clients’ travel directly through their websites. In addition, you will have access to many third-party booking engines like VAXVacationAccess or WorldAgentDirect. Our agents also have the ability to either book travel or have their clients book travel through their personalized TravSearch® website.Top


Are there any additional costs that I will incur other than $49.95 per month?

We realize that many of our new agents are joining our company to earn additional income, so we don’t want our agents to spend any more than is absolutely necessary. As such, we have designed our system to include everything that you will need to start and run your business. Other than the monthly (or annual if you choose that option) membership fee, there are no other costs to join our program. Additionally, all of our online training is included in our program at no additional cost. Certain items like business cards, Internet access, and long distance telephone charges are the responsibility of our agents.Top

Why do I need to pay a membership fee to own an independent travel agency?

As a KHM Travel Group Agent, your membership fee covers all the training, tools, and technology that we provide to help you start and run your travel agency. We are constantly providing our agents with updated technology and new agent support resources that you can use to be profitable. As with owning any business, you need to invest time and money in order to be successful, and your membership fee allows us to build, maintain, and enhance what we can offer you as a travel agent. For a complete list of the benefits we offer, check out our Benefits page. Top


When do you pay commissions?

KHM Travel Group’s goal is to provide agents timely payment of all travel commissions. We receive commissions from all our suppliers daily, throughout the month. KHM Travel Group compiles commissions and generates a statement that is emailed to you. If you have earned commissions that month, we direct deposit the funds into your account on the second and fourth Friday of each month. Our agents are able to continuously check the status of their commissions from the Commission Manager in their Agent Portal. [Please note: Generally, our suppliers pay us when the customer completes their travel.] Top


What kind of support does KHM Travel Group offer to help you succeed in your business?

We realize that the majority of individuals joining our company have little, and in some cases, no experience in the travel industry. For that reason, all of our systems, processes, procedures, training and support have been designed with that in mind. We begin your training by familiarizing you with our internal systems. We want you to be comfortable completing a booking within your first few hours. The training, which is web-based, continues at your own pace. At any time, our dedicated team is standing by to assist you with any questions. Finally, all online training is included in our system at no additional charge. Top

Does KHM Travel Group require any type of training or education?

While we do not have any formal education qualifications to join KHM Travel Group, we do not require new agents to complete our custom-designed New Agent Training program. However, we encourage all agents to complete the training to make their jobs easier. This program consists of watching a series of online training videos, completing Training Activities, and taking a final assessment online. The training videos cover topics that include learning how to use your “back office,” promoting and marketing your travel business, and the basics of booking travel. There is a final assessment is at the end of the training series in order for you to be qualified to book travel.

Each component of New Agent Training is conducted by a trained professional with many years of travel industry experience. The training courses are available to you 24/7 through our Video Library. KHM Travel Group’s Training Department has also developed an extensive schedule of weekly webinars. Our webinars are held every Tuesday and Thursday at 12 noon and 7pm (EST), and feature some of the best destination and supplier trainings in the industry.

We also have an extensive Video Learning Library that will give you access to some of the best trainings the industry has to offer. KHM Travel Group Agents are encouraged to continue their education through programs offered by CLIA, ASTA, the Travel Institute and KHM Travel Group’s affiliate educational program–Compass Travel Academy.Top

Why would people use me as their travel agent instead of just going to the Internet?

We get asked this all the time. Our business model is growing for a reason. KHM Travel Group is adding nearly 120 new agents to our company each and every month.

There has been a significant shift in the travel industry from the “brick and mortar” agency to the home-based model. Technology is the biggest reason and the Internet is the largest part of that technology shift. You will have some customers that prefer to book their own travel online. They can do that from “your” website and you will get paid every time they book travel. However, most of the time, our agent’s clients are contacting them for assistance with their travel plans. This is especially true on more profitable, complex travel like cruises and vacation packages.Top


Can I have my own website name?

Yes. In fact, we encourage it. Our company has a separate website where you can check name availability and secure your domain name. Purchasing a domain is currently an additional charge of $11.95/year and is billed separate from your monthly membership fee. We also recommend the Deluxe Email Package that gives you up to five custom email addresses for less than $25/year.
You can learn more at www.KHMDomains.com.Top


Is KHM Travel Group a member of any professional organizations?

Yes. We are members of:

  • IATAN – The International Airlines Travel Agent Network
  • CLIA – Cruise Lines International Association
  • ARC – Airlines Reporting Corporation
  • Vacation.com
  • PATH – Professional Association of Travel Hosts
  • ASTA – American Society of Travel Agents
  • OSSN – Outside Sales Support Network
  • NACTA – The National Association of Career Travel Agents
  • Better Business Bureau
  • Brunswick Ohio Chamber of Commerce

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