Ongoing Training

Travel Agent Training

The travel agent training we provide doesn’t stop after you get your business up and running. In fact, that’s just the beginning of the training we offer to our agents!


Several times a week, we host webinars by our top suppliers. These interactive, online trainings cover a variety of topics including the newest product and itinerary updates, instructions on how to use their booking engines/websites, proven sales techniques, and marketing suggestions. These informative trainings give you the opportunity to learn more about our suppliers and ask Business Development Managers questions about the products you sell.

In addition to the webinars presented by our suppliers, our training professionals also offer special webinars. Whether you need guidance about increasing your prospect list, managing your time wisely, or choosing which area of specialization is best, our exclusive travel agent trainings will help.

FAM Trips

KHM Travel Group knows that experiencing a cruise or all-inclusive resort is the best way to sell it to your clients. That’s why we put together exciting training opportunities called FAM (familiarization) trips. FAMs are discounted trips offered in partnership with one of our Preferred Suppliers.

These “working trips” are designed to allow you to experience resorts and destinations, giving you the education and confidence to return home excited and ready to make new bookings. But they are also about having fun and networking with other travel agents just like you! Most FAM trips have time set aside for you to enjoy the beach, pool, and swim-up bar. Sometimes an excursion like zip-lining or swimming with dolphins is included in the cost of the trip.

“Destination Success” Live Training

Attending one of our multi-day jam-packed, live training conferences is one of the most affordable ways to build your travel knowledge. At our Destination Success trainings, we bring together some of the industry’s leading suppliers to provide product and sales trainings exclusively for KHM Travel Group Agents. Members of the KHM Travel Group Staff also present special marketing workshops and social media trainings that help you learn even more. There’s plenty of time to socialize, tour our Corporate Office, and share feedback about your business.

What’s included in your registration?

  • Multiple days of supplier, marketing and sales trainings
  • All training materials
  • Most meals and snacks
  • Prize giveaways

Compass Travel Academy

Compass Travel Academy is a program within KHM Travel Group that is an option for travel agents who desire more than the initial home-based travel agent training. Compass Travel Academy is a educational program designed to expand your knowledge of the world, as well as provide a more in-depth look at how the travel industry works. It combines a variety of textbook, workbook and online learning. It also includes custom-designed Compass Points exercises, which replicate real-world travel agent tasks. Upon completion of the program, you will be prepared to take the Travel Agent Proficiency (TAP) test. This test is a prerequisite for higher certifications in the travel industry.