Ongoing Training

Travel Agent Training

Travel is an ever-changing industry. To ensure you stay up-to-date with travel trends and new products, KHM Travel Group has a wide array of ongoing training opportunities.


Several times a week, we host live webinars with our top suppliers. These interactive, online trainings cover a variety of topics including the newest product and itinerary updates, instructions on how to use supplier booking engines/websites, proven sales techniques, and marketing suggestions. These informative trainings give you the opportunity to learn more about our suppliers and ask Business Development Managers questions about the products you sell.

In addition to the webinars presented by our suppliers, our training professionals also offer special webinars. Whether you need assistance increasing your prospect list, managing your time wisely, setting up a marketing plan, developing your sales skills or choosing an area of specialization, our exclusive travel agent trainings will help.

FAM Trips

KHM Travel Group knows that experiencing an all-inclusive resort is the best way to sell it to your clients. That’s why we put together exciting training opportunities called FAM (familiarization) trips. FAMs are discounted trips offered in partnership with one of our Preferred Suppliers.

These working trips are designed to allow you to experience multiple resorts and destinations, and give you the education and confidence to return home excited and ready to make bookings. They are also about having fun and networking with other travel agents just like you!

To make sure your experience is both educational and fun, we incorporate different activities and excursions to help you learn firsthand what the destination or resort offers your clients.

Seminars at Sea

Not all agents specialize in land-based trips. Many agents specialize in cruises or want to start selling cruises. These FAM trips are known as Seminars at Sea. These learning trips allow you to experience being at sea, visit multiple destinations and of course, take part in cruise trainings.

“Destination Success” Live Training

October 2014 Destination Success Training

Attending one of our multi-day live training conferences is one of the most affordable ways to build your travel knowledge. At Destination Success, we bring together some of the industry’s leading suppliers to provide product and sales trainings exclusively for KHM Travel Group Agents. Members of the KHM Travel Group Staff also present special marketing workshops and social media trainings to help you grow your business. There’s plenty of time to socialize, tour our Corporate Office, and gather feedback about your business.

What’s included in your registration?

  • Supplier, marketing and sales training
  • All training materials
  • Most meals and snacks
  • Live entertainment

Compass Travel Academy

Compass Travel Academy is a program within KHM Travel Group for travel agents who desire more than the initial home-based travel agent training. Compass Travel Academy is an educational program designed to expand your knowledge of the world, as well as provide a more in-depth look at how the travel industry works. It combines a variety of textbook, workbook and online learning. It also includes custom-designed Compass Points exercises, which replicate real-world travel agent tasks. Upon completion of the program, you will be prepared to take the Travel Agent Proficiency (TAP) test. This test is a prerequisite for higher certifications in the travel industry.