Fun and Festivities on a Walt Disney World FAM

Written by: on December 04, 2018

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There is a lot to remember when planning a Walt Disney World vacation. By taking courses in the online College of Disney Knowledge and attending FAM trips to the parks, agents will learn the ins and outs of booking their clients’ dream vacation.

Holly Peck, one of our Agent Support team members, spent a few days at Disney World in Orlando last month as part of the Walt Disney World Agent Education Program. While there, she had the chance to stay in Disney’s Caribbean Beach Resort and tour several other resort properties, including the Grand Floridian Resort & Spa, Disney’s Yacht Club, the Art of Animation Resort, the All-Star Movies Resort, the Holiday Inn Orlando Disney Springs, the DoubleTree, the Four Seasons, and the Grand Cypress resort.

Choosing the right resort is one of the most important decisions when planning a client’s Walt Disney World vacation. That’s why the chance to see so many of these properties and attend educational sessions about what each one has to offer is so valuable to agents. This firsthand knowledge allows them to answer client questions and offer the best resort recommendations for their clients’ needs.

The education didn’t stop there! Holly and her fellow FAM-goers also attended educational sessions about Disney’s new ticketing structure and pilot programs, giving them the inside scoop for planning a Disney Vacation.

They also had the chance to see the construction of the new Disney Skyliner, a new ride to transport parkgoers between Disney’s Hollywood Studios and Epcot as well as select resort properties. Agents also learned about Minnie Van Service, the Disney Springs area, Good Neighbor Hotels, and Gateway Hotels.

As an added treat, the group attended Mickey’s Very Merry Christmas Party. This yearly event features entertainment including parades, holiday concerts, dance parties, character appearances, and even fireworks! Around the beautifully decorated Magic Kingdom, there are many holiday treats to enjoy at the event, like the Ugly Sweater Brownie and Scrooge McDuck Egg Nog Custard.

Transformed by festive decorations, displays, shows, treats, and special events, the parks are the perfect destination for your clients to spend some quality time together, this season and every season!

For agents, seeing the resorts, learning about upcoming attractions and additions, and attending seasonal events gives them the tools and confidence to be able to customize their clients’ Disney experience. They are a client’s number one resource for all things Disney, and clients can rest assured knowing their travel agent is up to date on the parks and events.

FAM Trips like this are a key way that agents gain insider knowledge, but agents can also stay up to date via the educational courses offered on Disney’s Travel Agent website, emails, and webinars offered by Disney and KHM Travel Group. Holly and the others on the Agent Support team are also a valuable resource for any questions our agents have about Disney. We love helping our agents learn and supporting them in their businesses.


If you are interested in becoming a travel agent to help others experience their dream vacation, partnering with a host travel agency allows you the flexibility to work from home with the support, resources, and education of the KHM Travel Group team of experts. To find out more, you can give us a call at 1.888.611.1220 or fill out the form on the right side of the screen.

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