Thank you for partnering with KHM Travel Group to attend our Crystal Conference. This guide was created to help you prepare and navigate the conference and have the best experience possible.
Our 2023 Crystal Conference will take place aboard Royal Caribbean’s Harmony of the Seas from February 26 – March 4, 2023. We recommend coming to Ft. Lauderdale a day early in case of flight delays and ask that you board the ship as soon as possible. On Saturday, March 4, the ship arrives back in Ft. Lauderdale. Please allow ample time to get off the ship before scheduling your flight home, and do not schedule your flight before 11am in accordance with Royal Caribbean’s recommendations.
Important Contact Information:
General event questions: Bri Greathouse (Operations Manager) [email protected]
Supplier sponsorship questions: Chantelle Nye (Supplier Relations Manager) [email protected] and Brigett Gerber (Supplier Relations Specialist) [email protected]
Marketing questions and material submissions: [email protected]
Door prize questions and submission: Bri Greathouse (Operations Manager) [email protected]
KHM Travel Group has diverse group of agents from a variety of races, backgrounds, ages, locations, and lifestyles. Please keep this in mind when selecting/designing your presentations and handouts. We encourage you to highlight diversity and inclusion whenever possible.
Please have your Marketing Team use the links below to access the new KHM Travel Group logos/brand guidelines and the most recent diversity info. If you have any questions, please contact [email protected].
Our 2023 Conference Theme: Expanding Horizons
Expanding Horizons means meeting new people, tasting new flavors, and learning more about the world around us. As the theme for the 2023 Crystal Conference, it also speaks to the ability of travel professionals to help others have experiences beyond what they’ve imagined.
Travel isn’t just about the destination; it’s also about the people that cross your path. We hope you’ll incorporate the theme and empower agents to “Expand their Horizons” to learn more about your brand, get their clients excited about it, and make bookings as they grow their businesses.
Supplier Responsibilities Checklist
KHM Travel Group’s Responsibilities Checklist
Here is what KHM Travel Group will do in the coming months:
- Confirm your registration and provide confirmation number when available.
- Early December – List of registered agents.
- Mid January – Updated Email list of registered agents. List to include Agent Level, KHM Travel Group events attended in 2021/2022, if they’re a new agent within the past 12 months, and what region the agent is located.
- Host informational webinar.
- Email you post-conference with Flickr account, attendees list, and survey.
Before the Crystal Conference
Planning ahead for Crystal is just as important as actually attending and we want to prepare you as much as possible. In addition to this Survival Guide, we will be hosting a supplier webinar. Please keep an eye on your email for additional information closer to the event.
The first step in successful participation in this event is promoting that you will be in attendance. Our agents want to spend time with you and it’s important to get the word out and invite them to meet with you on Crystal. We encourage you to reach out to the agents to schedule times to meet with you prior to leaving on the cruise. Please note, you will be responsible for scheduling those meeting times and locations on the ship.
In early December, you will receive a list of agents registered to attend Crystal. List to include Agent Level, KHM Travel Group events attended in 2021/2022, if they’re a new agent within the past 12 months, and what region the agent is located.
This should help you decide who you’d like to meet with. Consider also meeting and dining with agents who are newer as they may not have had opportunities to meet with suppliers or cultivate relationships with you yet.
PLEASE NOTE: All suppliers will receive this list on the same day. It’s up to you to be vigilant in reaching out to agents and scheduling one-on-one meetings or dinners. Top-producing agents will most likely be asked to attend meetings with multiple suppliers so acting quickly when reaching out to them is important.
ADDITIONAL GUEST OR CABIN
If you need an extra cabin, please complete this form: https://khmtravel.com/crystal23-supplier-cabin-registration
Schedule for Crystal Conference
Events are subject to change.
Day 1 • Sunday, February 26 • Fort Lauderdale, Florida
|2/26 – Sun||Embarkation||11 AM – 3 PM||Fort Lauderdale|
|2/26 – Sun||Scavenger Hunt Hand Out / Agent Photo Op with Vicki Freed and Rick Zimmerman||10 AM – 2 PM||Dazzles Deck 8|
|2/26 – Sun||Optional: “You Belong” Open House (hosted by DE&I Team)||1:30 PM – 2:30 PM||Dazzles (upstairs) |
|2/26 – Sun||Welcome Aboard Crystal||4 PM – 5 PM||Studio B Deck 4|
Day 2 • Monday, February 27 • Nassau, Bahamas
|2/27 – Mon||Supplier Scavenger Hunt Check in||7:45 AM||Around the ship|
|2/27 – Mon||Supplier Scavenger Hunt||8 AM – 11 AM||Around the ship|
|2/27 – Mon||Award Show Rehearsal||12:30 PM||Studio B Deck 4|
|2/27 – Mon||Award Show||1:30 PM – 4:00 PM |
**Doors open at 1:15 PM**
|Studio B Deck 4|
|2/27 – Mon||Award Cocktail Reception / Photos||4:30 PM – 5:30PM||Solarium Deck 15|
Day 3 • Tuesday, February 28 • Sea Day
|2/28 – Tues||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Solarium Deck 15|
|2/28 – Tues||Welcome||8:00 AM – 8:05 AM||Studio B Deck 4|
|2/28 – Tues||Universal||8:08 AM – 8:32 AM||Studio B Deck 4|
|2/28 – Tues||Carnival||8:32 AM – 8:56 AM||Studio B Deck 4|
|2/28 – Tues||ALG Vacation||8:59 AM – 9:23 AM||Studio B Deck 4|
|2/28 – Tues||Norwegian Cruise Line||9:23 AM – 9:47 AM||Studio B Deck 4|
|2/28 – Tues||American Airlines Vacations||9:47 AM – 10:11 AM||Studio B Deck 4|
|2/28 – Tues||Sandals||10:11 AM – 10:35 AM||Studio B Deck 4|
|2/28 – Tues||Delta Vacations||10:35 AM – 10:59 AM||Studio B Deck 4|
|2/28 – Tues||Afternoon open for one-on-ones||Around the ship|
|2/28 – Tues||Royal Caribbean||2:00 PM – 4:00 PM||Conference Center|
|2/28 – Tues||Optional: Building an Inclusive Toolkit Workshop |
(hosted by DE&I Team)
|4:00 PM – 5:00 PM||Conference Center |
Day 4 • Wednesday, March 1 • Falmouth, Jamaica
|3/1 – Wed||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Solarium Deck 15|
|3/1 – Wed||Free day: open for one-on-ones||Around the ship|
|3/1 – Wed||Shore Excursion & Site Inspections|
Day 5 • Thursday, March 2 • Labadee, Haiti
|3/2 – Thurs||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Solarium Deck 15|
|3/2 – Thurs||Group Photo & Gold Supplier Giveaways||8:30 AM – 10:00 AM||Aqua Theater Deck 6|
|3/2 – Thurs||Free day: open for one-on-ones|
Day 6 • Friday, March 3 • Sea Day
|3/3 – Fri||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Solarium Deck 15|
|3/3 – Fri||Welcome||8 AM – 8:05 AM||Studio B Deck 4|
|3/3 – Fri||Allianz||8:10 AM – 8:29 AM||Studio B Deck 4|
|3/3 – Fri||Holland||8:30 AM – 8:49 AM||Studio B Deck 4|
|3/3 – Fri||GOGO Vacations||8:50 AM – 9:09 AM||Studio B Deck 4|
|3/3 – Fri||Viking||9:10 AM – 9:29 AM||Studio B Deck 4|
|3/3 – Fri||Celebrity||9:30 AM – 09:49 AM||Studio B Deck 4|
|3/3 – Fri||Globus family of brands||9:50 AM – 10:09 AM||Studio B Deck 4|
|3/3 – Fri||Princess||10:10 AM – 10:29 AM||Studio B Deck 4|
|3/3 – Fri||MSC Cruises||10:30 AM – 10:49 AM||Studio B Deck 4|
|3/3 – Fri||Closing||10:49 AM – 11:00 AM||Studio B Deck 4|
|3/3 – Fri||Afternoon open for one-on-ones||Around the ship|
|3/3 – Fri||Optional: “You Belong” Agent-to-Agent Panel||1:00 PM – 2:00 PM||Conference Center |
|3/3 – Fri||Farewell Cocktail Party||4:15 PM – 5:15 PM||Solarium Deck 15|
After the Crystal Conference
In the weeks following the conference, we will email you the following:
- Link to our Flickr account to find photos from the conference
- Attendee list
- Survey for you to complete