Meet The Team

Meet the Executive Team

rick zimmerman, president and ceo of khm travel groupRick Zimmerman, President and CEO
Life has a way of taking us back to our roots, and that’s certainly the case with Rick. He began in the travel industry fresh out of college where he worked as a travel agent for a small mom and pop agency in Cleveland, Ohio. Rick left the travel industry to follow his brother into the residential construction industry where he spent the next twenty-five years. In early 2002, he began to dabble in travel again. One thing led to another and KHM Travel Group was founded. While not a gambler, Rick’s passion is taking trips to Vegas with friends, family and agents. Rick’s vision for KHM Travel Group is to have the absolute best agent support, combined with the state-of-the-art educational programs, and to be known for having the highest commission payouts in the industry. Today, Rick is the driving force behind KHM Travel Group

burt kramer, agency director / patricia kramer, commissions managerBurt Kramer, Agency Director / Patricia Kramer, Commissions Specialist
Travel has always been an integral part of Burt and his wife, Patricia’s life. By the time Burt was only five years old, he had visited 38 of the 50 states traveling on family vacations. He continued this tradition with Patricia and their three sons. They spent summers vacations in Florida and Arizona and gradually got to more exotic locations in and around the Caribbean. Burt has an extensive online marketing background, initially working in the health & nutrition industry. Over a dozen years ago he and Patricia got their feet wet with Travel Dynamics out of Scottsdale, Arizona. Driven by the desire to combine his passion for travel with his internet marketing skills, they teamed up with Rick Zimmerman in early 2002 and began the development of what would become KHM Travel Group. Today, they oversee the day-to-day operations and work to develop new and innovative ways for KHM Travel Agents to be successful home-based business owners.

Lisa-Crains-twoLisa Morris, Vice President of Agent Operations
Lisa brings a wealth of knowledge and travel industry experience to the Executive Team. She began her travel career over 25 years ago after attending Southeastern Travel Academy in Florida. She has worked as a travel agent, a travel and tourism instructor at a business college, and as a member of the Royal Caribbean International team. Eventually Lisa took to the skies as a flight attendant, travelling to places across the globe before returning to Ohio to be with her family. Since joining KHM Travel Group team in 2009, Lisa has been an integral part of many of the agency’s new programs and initiatives. As Supplier Relations Director, she works daily with our Preferred Supplier representatives to find creative and innovative ways to promote their travel products to both travel agents and consumers. In addition to creating beneficial tools for travel agents and suppliers, Lisa has also provided insight and ideas toward the development of several programs to help foster a positive working environment for KHM Travel Group’s 50+ team members. In February of 2016, Lisa was named Vice President of Agent Operations.  As a leader and resource to several of the company’s major departments, Lisa works closely with the rest of the Executive Team to ensure their vision for KHM Travel Group is implemented from an operational standpoint.


Membership Team

As the number one recruitment resource for new agents, our Memberships Team thoroughly explains our program to prospective agents and gives direction to individuals when they are deciding if our program is right for them.

Bri Greathouse

Bri Greathouse

Memberships Supervisor

Natalie Asbury

Natalie Aspery

Senior Membership Support

Sally Campbell

Sally Campbell

Membership Support

amy

Amy Smith

Membership Support


Training Team

The Training team provides valuable training to agents by offering new educational opportunities, organizing several live training events and FAM trips throughout the year, and scheduling informative webinars.

Marie Smith

Marie Smith

National Training Director

Beth Klubnik

Beth Klubnik

Live Events and Training Coordinator

Chantelle Nye

Chantelle Nye

Agent Trainer

John Nagel

John Nagel

Training Assistant

Heather Allison

Heather Allison

West Regional Development Coordinator

Valeria Vick

Valeria Vick

Southwest Regional Development Coordinator

Brian Overmann

Bryan Overmann

Midwest & Canada Regional Development Coordinator

Rebecca Doby

Rebecca Doby

Southeast Regional Development Coordinator

Jimmy Fair

James Fair

East Regional Development Coordinator


Agent Support Team

Answering questions about all aspects of starting and operating a home-based travel agency, the Agent Support team serves as the main source of support for our 3,700+ independent travel agents.

Kathy Gorfido

Kathy Gorfido

Agent Support Manager

Pam Hassel

Pam Hassel

Agent Support Lead

Tyler Parvu

Tyler Parvu

Agent Support Specialist / Supplier Administrator

jenn-h

Jennifer Henneman

Agent Support Specialist

Holly Peck

Holly Peck

Agent Support Specialist

Karen Tyler

Karen Tyler

Agent Support Specialist

ilma

Ilma Abelyan

Agent Support Specialist

Cinda White

Cinda White

Agent Support / Group Specialist


Commissions Team

The Commissions Team oversees the payment of commissions, assists agents who need guidance with the booking process, and handles the distribution of all travel documentation.

Hannah Butler

Hannah Butler

Commissions Manager

Karen Milia

Karen Milia

Commissions Specialist

briana-riebau

Briana Riebau

Commissions Specialist


Billing Team

All issues involving the payment of membership fees are directed to the Billing Team, who also handles credit card transactions and other major accounting functions for the company.

Lisa Leone

Lisa Leone

Billing Specialist


Marketing Team

Specializing in advertising, graphic design, copywriting, web design and video production, our Marketing Team designs creative marketing pieces for use by our travel agents, Membership Team, and Retail Sales Office.

Carrie Sekerak

Carolyn Sekerak

Creative Marketing Director

Michelle Bakula

Michelle Bakula

Senior Copywriter / PR Manager

Tanya Perez

Tanya Perez

Digital Marketing & Design Manager

Sara Rawlings

Sara Rawlings

Lead Graphic Designer and Print Manager

Christian Zimmerman

Christian Zimmerman

Multi-Media Designer

Dustin Kramer

Dustin Kramer

Multi-Media Designer

Melissa Rice

Melissa Rice

Copywriter / Social Media Assistant

Amanda Bates

Amanda Bates

Web Content Writer

sarah

Sarah Yoder

Web Designer

Chris Wallenhorst

Chris Wallenhorst

Graphic Designer

Chris DeMarco

Chris DeMarco

Web Developer


Systems and Development

Development, implementation and maintenance of KHM systems and websites

Megan Morsie

Megan Morsie

Systems and Development Manager

Link Ray

Link Ray

Technical Support Specialist


Supplier Relations

Developing and maintaining relationships with our Supplier Business Development Managers, along with helping connect our agents to special promotions and supplier incentives are the main roles of the Supplier Relations team.

Geoff

Geoff Cox

Supplier Relations Director

Brigett

Brigett Gerber

Supplier Relations Assistant


Intellectual Resources

The Intellectual Resource Manager handles the company’s Intellectual Resources, as well as all regulatory/legal requirements for the company.

karen

Karen Siburt

Intellectual Resources Manager

Shannon Brickles

Shannon Brickles

Payroll Specialist

janet

Janet Platt

Receptionist


Loveshack Vacations / Retail Sales

The retail office of KHM Travel Group is comprised of an experienced team of travel consultants who help local clients plan cruises, honeymoons, family vacations, international tours and more.

Jenn Jankowski

Jenn Jankowski

LoveShack Vacations Agency Director

Ashley Jacin

Ashley Jacin

LoveShack Vacations Assistant Director

Will Medina

Will Medina

Business Development Manager

Melissa Rice

Melissa Rice

Copywriter / Romance Travel Specialist

Kathy Molina

Kathy Molina

Romance Travel Specialist

Lois Holben

Lois Holben

Romance Travel Specialist

KHM Travel Group