Our 2025 Crystal Conference was an immersive experience that brought together nonstop inspiration, networking, and entertainment from March 2-6, 2025. This Crystal was the first since 2015 that took place on land. 500+ travel agents, suppliers, and team members joined us at Hilton Orlando Buena Vista Palace Disney Springs Area.
To celebrate two decades of excellence in the industry, KHM Travel Group elevated every aspect of the event — from the lineup of speakers, number of team members in attendance, to the fun that was woven into each day. The event featured an impressive lineup of speakers, each offering unique expertise to inspire and empower attendees.
Powerful and Inspiring Speakers
- David Pritchard: Health & performance coach
- Vicki Freed: Royal Caribbean’s Senior Vice President of Sales, Trade Support and Service
- Angela Hughes: Travel entrepreneur, influencer, and educator
- Denella Ri’chard: Award-winning executive producer and tv host
- David Shull: Co-founder and CEO at Tern
- Tom Carpenter: Founder and managing attorney of Carpenter Law Group, P.C.
Land Executive Panel
Cruise Executive Panel
Travel Agent Recognition
Entertainment included a special performance of “Try Everything” from Zootopia, with magical, surprise guests from Disney Destinations at the opening.
One of the most anticipated moments of the conference was Monday’s Crystal Award Ceremony. We honored outstanding achievements in 56 categories. The ceremony had performances from Royal Caribbean International act Mos5ac and Norwegian Cruise Line’s ‘Revolution: A Celebration of Prince.’ The event was livestreamed and remains available on KHMCrystal.com.
KHM Travel Group’s Journey
Throughout the event, our Executive Team remarked about the history and future of KHM Travel Group.
“In KHM Travel Group’s early years, we were moving fast—navigating growth, compliance, and challenges. I’m not a trained educator, but I knew business—from being a travel agent in the ’70s to running a remodeling company in the ’80s. And when KHM Travel Group was born, I leaned on a simple truth: ‘surround yourself with the right people.’ We’ve been in the process of building a diverse, talented team, and I truly believe KHM Travel Group is now an unstoppable force. We have incredible young professionals rising as the leaders of tomorrow, and I believe we are on the path to becoming a 100-year company, built on partnerships, integrity, and innovation.” – Rick Zimmerman, KHM Travel Group President and CEO
Other 2025 Crystal Conference highlights were:
- An afternoon at Universal Orlando (with a float of KHM Travel Group agents and staff in the Mardi Gras parade!)
- Silent disco
- Virgin Voyages Float On Party
- Interactive supplier expo
- Daily wellness activities
- KHM Cares fundraiser for Give Kids the World Village that brought in $12,339 for critically ill children and their families
KHM Travel Group’s 2026 Crystal Conference will take place on Norwegian Encore on February 21, 2026 for a 7-Day Caribbean cruise.
Click here to view photos from the 2025 Crystal Conference!
