Launching and operating a home-based travel agency is an incredibly rewarding, yet sometimes overwhelming experience. With the knowledgeable and helpful Agent Support Team standing by, the answers to our travel advisors’ questions about suppliers, destinations, and everything in between are just a phone call, chat session, or email away.
Meet a few of the team members that make running a business a bit easier for our travel agents:
Kathy Gorfido
Director of Agent Support
Team member since June 2012
- Favorite KHM Travel Group event: Crystal Conference
- Tip for our travel agents: Always continue to educate yourself. There is always something new to learn in this business!
- Best part of your job: Answering agents’ questions and turning on that light bulb! Also, sharing what works for me when dealing with clients.
- Favorite resource or tool we offer our travel agents: MyTravelAgentPortal
- Favorite type of vacation: River Cruise
- Window or aisle seat? Window
- Bucket list destination: Greek Islands
Cherri Ackerman
Agent Support Manager
Team member since April 2019
- Favorite KHM Travel Group event: Crystal Conference
- Tip for our travel agents: Learning the travel business requires the same time commitment as learning any other career. You won’t know it overnight. Even if you plan to book travel around your full-time job, your clients are trusting you with their travel plans, and you have a responsibility to understand the process. Being a travel advisor can be very rewarding so learn, travel, advise, and have fun!
- Favorite part of your job: My favorite part of my job is the amazing people I get to work with and connecting with our agents.
- Favorite resource or tool we offer our travel agents: We have so many, but our newly enhanced Coaching Program where agents can spend 1:1 time with an expert is probably the best kept secret. This is INCLUDED in their membership fee. Amazing!
- Favorite type of vacation: City Escape or Tour
- Window or aisle seat? Aisle
- Bucket list destination: Scotland
Pam Hassel
Lead Agent Support Specialist
Team member since November 2009
- Favorite KHM Travel Group event: Crystal Conference
- Tip for our travel agents: Never hesitate to reach out to Agent Support. We genuinely enjoy getting to know our advisors, and no question is too small—we’re here to help you succeed.
- Favorite part of your job: Feeling fulfilled when I’ve successfully helped an advisor solve a problem or find the answer they needed.
- Favorite resource or tool we offer our travel agents: MyTravelAgentPortal
- Favorite type of vacation: All-Inclusive/Beach Getaway
- Window or aisle seat? Window
- Bucket list destination: Greece
Cari Briggs
Supplier Account Administrator
Team member since July 2023
- Favorite KHM Travel Group event: Boot Camp 1.0
- Tip for our travel agents: Treat every client like you’re planning a trip for your own family.
- Favorite part of your job: Getting to know agents
- Favorite resource or tool we offer our travel agents: Our Learning Management System
- Favorite type of vacation: All-Inclusive/Beach Getaway
- Window or aisle seat? No preference!
- Bucket list destination: Everywhere!
Cinda White
Agent Support Specialist
Team member since April 2016
- Favorite KHM Travel Group event: Any that I get to interact with our agents. I love watching their relationships grow and seeing how their minds work.
- Tip for our travel agents: Agent Support is always just a chat, email, or call away. We are happy to guide you along your journey.
- Favorite part of your job: Helping agents find their way and understand something that they didn’t understand before contacting us.
- Favorite resource or tool we offer our travel agents: Coaching has to be my answer. I am very proud to be part of this team for one-on-one coaching opportunities with our agents.
- Favorite type of vacation: All-Inclusive / Beach Getaway
- Window or aisle seat? Aisle
- Bucket list destination: Ireland
Debbie Davis
Agent Support Specialist
Team member since November 2025
- Favorite KHM Travel Group event: Crystal Conference
- Tip for our travel agents: Many of your questions can be answered by searching in the Agent Portal
- Favorite part of your job: Assisting new agents with their first booking
- Favorite resource or tool we offer our travel agents: MyTravelAgentPortal
- Favorite type of vacation: Ocean Cruise
- Window or aisle seat? Aisle
- Bucket list destination: Machu Picchu
Steffany Kritz
Agent Support Specialist
Team member since June 2023 / Agent since February 2020
- Favorite KHM Travel Group event: All of them. Any opportunity to learn and network is a return on your investment.
- Tip for our travel agents: Set yourself up for success. Take time to learn the business, use the resources, and qualify your clients before researching. The stronger your foundation, the more confident, efficient, and successful you’ll be.
- Favorite part of your job: My favorite part of my job is helping others succeed. I love sharing what I’ve learned, seeing the light bulb go off, and watching agents gain confidence, close deals, and grow their business.
- Favorite resource or tool we offer our travel agents: Our Coaching Program
- Favorite type of vacation: Ocean Cruise
- Window or aisle seat? Window
- Bucket list destination: Guadeloupe, African Safari
Our Agent Support Team is just one of the many departments here to empower you as you navigate your agent journey. With unlimited support, online and in-person education, and weekly high commission payouts, we’ve helped thousands of travel agents reach success.
Join KHM Travel Group and discover how you can take your travel business to the next level. Take the first step by calling our team at 888-611-1220 or completing our membership request form. We can’t wait to welcome you to our travel agent community!
