Learning how to become a travel agent requires dedication to ongoing education, and the Education Team is passionate about providing our agents with endless opportunities for growth. From in-person/virtual events like Boot Camp 1.0 and 2.0, to the Learning Management System curriculum, to 1-on-1 coaching sessions, our travel agents are encouraged to keep on learning…whether they are just starting out or are industry veterans.
Meet the team that encourages agent education every step of the way:
Carolyn Orf
Education Manager
Team member since April 2022
- Favorite KHM Travel Group event: I can’t choose just one!
- Tip for our travel agents: Never stop learning.
- Best part of your job: Having conversations with travel agents.
- Favorite resource or tool we offer our agents: Events. This time to connect and learn together is priceless, whether it’s in-person or virtual.
- Favorite type of vacation: All-Inclusive / Beach Getaway
- Window or aisle seat? Aisle
- Bucket list destination: Antarctica or Galapagos
Kevin Kelly
Education & Groups Specialist
Team member since January 2019
- Favorite KHM Travel Group event: Group Camp
- Tip for our travel agents: Don’t just sell the trip. Sell the story your client will tell when they get home.
- Best part of your job: Coaching an excited or nervous agent booking their first group.
- Favorite resource or tool we offer our travel agents: MyTravelAgentPortal
- Bucket list destination: Anywhere on a yacht-style cruise. A Ritz-Carlton or Atlas ship would be my choice.
Sarah Mayfield
Education Specialist
Team member since December 2018
- Favorite KHM Travel Group event: Destination Success
- Tip for our travel agents: Don’t compare your growth or success to others. Everyone’s success is measured differently, so try not to get discouraged!
- Best part of your job: Watching agents who attend Boot Camp grow their businesses and become successful.
- Favorite resource or tool we offer our travel agents: The Coaching Program! You can have 1-on-1 time with someone from various teams to go over multiple aspects of your business. This is available for any level or industry experience.
- Favorite type of vacation: Ocean Cruise
- Window or aisle seat? Window
- Bucket list destination: Tahiti
Shannon Sellers
Education Specialist
Team member since August 2026
- Favorite KHM Travel Group event: Destination Success
- Tip for our travel agents: Education is key to your success. Stay curious, keep up with industry trends, and continually build your knowledge so you feel confident and prepared when that next inquiry comes in. And don’t overlook the incredible power of your KHM community and the resources available to you. Remember you don’t have to figure it all out on your own!
- Best part of your job: My favorite part of my job is knowing that I can make an impact on an advisor’s life and business. Whether it’s helping them gain confidence, find a solution, learn something new, or take the next step in their business, being a small part of their success is incredibly rewarding.
- Favorite resource or tool we offer our travel agents: The LMS! It’s a wealth of knowledge, tools, and resources that advisors can continue to tap into throughout their entire journey. Whether they’re just getting started, looking to build their confidence, or ready to take their business to the next level, the LMS provides ongoing opportunities to learn, grow, and stay empowered as their business evolves.
- Favorite type of vacation: All-Inclusive / Beach Getaway
- Window or aisle seat? Aisle
- Bucket list destination: African Safari & Egypt
Virginia Ann Busceme
Education Specialist
Team member since April 2020
- Favorite KHM Travel Group event: Boot Camp 1.0
- Tip for our travel agents: You will never know it all, so never stop learning about products and destinations.
- Best part of your job: Working with new agents as they begin their journey.
- Favorite resource or tool we offer our travel agents: myTravelCRM™
- Favorite type of vacation: River Cruise
- Window or aisle seat? Aisle
- Bucket list destination: Victoria Falls (at the border of Zambia and Zimbabwe, Africa)
Our Education Team is just one of the many departments here to empower you as you navigate your Agent Journey. With unlimited support, online and in-person education, and weekly high commission payouts, we’ve helped thousands of travel agents reach success.
Join KHM Travel Group and discover how you can take your travel business to the next level. Take the first step by calling our team at 888-611-1220 or completing our membership request form. We can’t wait to welcome you to our travel agent community!