KHM Travel Group’s 2021 Year in Review

Written by: Michelle on December 28, 2021

KHM Travel Group's Year In Review
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2021 has been a year of many emotions. As a host agency, we’ve adapted, learned, and connected with our travel agents in new and exciting ways.

KHM Travel Group and our network of travel agents have accomplished so much this year. Let’s look back at some of the highlights of the past 12 months.

Launch of KHM Today (January)

Fresh off the ups and downs of 2020, we knew we needed to start the new year with something different. On January 6, we hosted our first episode of KHM Today. Since the first episode, the show has grown into a weekly get-together with our agents, supplier guests, and panel of experts from the KHM Travel Group team.

Want to catch up on the great episodes from 2021? Check out our KHM Today playlist on YouTube.

Watch our new episode of KHM Today

Celebration of 2020 Agents of the Year (February)

There’s always a reason to celebrate our agents. In early 2021, we recognized agents who achieved success despite the challenges of the pandemic. Equally as important, we introduced new categories to highlight champions of diversity, equity, and inclusion.

View the full list of winners, including our first-ever Hall of Fame recipient Alison Turner of Powell Travel and Tours LLC.

FAM Forward Kicks Off (May)

Travel was back this spring and summer as our agents returned to doing what they love. Kicking off in May and running through September, our multiple FAM Forward events allowed agents to learn about the new protocols at resorts in Mexico and the Caribbean.

Browse our Flickr album to take a virtual trip through what our agents experienced during FAM Forward.

CLIA Agency Innovator Award Win (July)

We couldn’t be happier to see the return of cruising. At CLIA’s annual Cruise360 we were honored with the 2021 Agency Innovator Award. This award recognizes a CLIA Travel Agency or Premier Agency member that demonstrates innovative and visionary leadership in their approach to promoting cruise travel, growing their cruise travel sales, and supporting their affiliated travel advisors.

If you’re ready to get back to selling cruises, but need to brush up on your knowledge, watch our Travel Agent Tips: How to Sell a Cruise video. In this video, Bill tackles popular myths about cruising and shares his favorite things to do onboard.

KHM Together Again (October)

October 10 marked a special date for KHM Travel Group. After a year and a half of virtual events, we finally reconnected in-person for KHM Together Again. Sessions, panels, a trade show, plus some fun and games filled this three-day event that brought our agents, suppliers, and team members together.

Read a recap of KHM Together Again and view photos here.

Release of Agent Orientation Education Course (December)

While we were thrilled to return to our in-person events in the fall, we still understand the importance of online education. With the launch of Agent Orientation, we released all-new content in our Learning Management System for agents. Topics in the new lessons include: prospecting, qualifying clients, researching, making a booking, and managing the trip.

Current KHM Travel Group Agents can get started on Destination 1: Getting Started on Your Journey in the Agent Portal.


2021 was a year of many firsts for KHM Travel Group. We thank all of our travel agents and industry partners who helped us innovate and accomplish new goals.

Be a part of our success in 2022 by joining our family of travel agents! Fill out the form on the right to learn more or call us at 1-888-611-1220.