Growing Support in Compliance and Resolution for Travel Advisors
Written by: Michelle on August 28, 2024
In the travel industry, staying compliant with the dynamic regulations is essential. KHM Travel Group understands this significance and has made several investments in growing our compliance and resolution resources. This includes new roles, team members, and education opportunities.
Supporting and educating advisors about compliance is not new for KHM Travel Group. Since early 2017, the host agency has had a dedicated specialist on staff. In the seven years since that position was created, the team has grown, most recently with the newly appointed Compliance and Resolution Manager Karen Tyler.
Karen shared her knowledge with those outside our network at the PATH Symposium earlier this year. She participated in the event’s popular panel on fraud.
Last week, the host agency released a new Compliance Hub for its advisors in the password-protected MyTravelAgentPortal.
Included here is information on the $2 million Errors & Omission insurance policy (which is included in the membership for all advisors), fraud warning flags, seller of travel laws, along with sample consent, authorization, and acknowledgment forms. Much of this information is also covered at in-person events including Boot Camp 1.0 and Boot Camp 2.0.
“It’s just as essential for us to have that resolution aspect, along with our compliance expertise. We’re not just here to listen to potential issues that arise with our travel advisors and their bookings. We are with them every step of the way through getting acceptable resolution for all parties involved. With our new hires and recent promotions within our Compliance and Resolution team, we’ve ensured our advisors always have the support in place when these difficult issues arise.” – Karen Siburt, Vice President of Finance and Administration
In addition to education for advisors, we’ve also increased internal training for staff on understanding cybersecurity, authentication, and access control.
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Learn more about the benefits of working with an industry-leading host agency by contacting our team at 888-611-1220.