In-Person Events

Our In-Person Education and Professional Development Events for Travel Agents

Travel is an ever-changing industry and for some people, hands-on learning is the best way to immerse themselves in their new travel agent career. KHM Travel Group hosts several different educational and professional development opportunities to complement our online learning courses. These events are designed specifically for our agents, and each one offers different courses and different takeaways for travel agents.

Our goal is to offer events for travel agents at every stage of their business, and we are continuously enhancing our lineup. Learn more about our travel agent events below.


Boot Camp

Boot Camp provides new agents and those looking to re-invest in their business with hands-on learning. The schedule for this event is designed to ensure you receive the personal attention and direction needed to kickstart your business. Boot Camps are held several times a year in Northeast Ohio.

These four days are packed with the practical information agents need to set a solid foundation for their business. Additionally, they have the chance to build rapport with the KHM Travel Group staff and other independent travel agents. We want you to leave Boot Camp with the knowledge to get you excited about your business, and then get you prepared to start booking your clients’ dream vacations. Hear from past attendees how Boot Camp has helped their businesses.

Boot Camp 2.0

Are you ready to take the next steps in your travel business? Have you established your business and started to develop your sales? Then Boot Camp 2.0 is the event for you!

Boot Camp 2.0 is designed to help more experienced agents gain knowledge and confidence of new markets, destinations, and products. It introduces agents to business growth models to help them determine which path is right for them. We welcome agents who have reached $5,000 in paid commission within the calendar year (our Basecamp level) to attend Boot Camp 2.0.

Destination Success

At Destination Success, we bring together some of the industry’s leading suppliers to provide product and sales seminars exclusively for KHM Travel Group Agents. Destination Success offers agents the chance to expand their range and knowledge of suppliers in a variety of formats, including the popular trade show.

There’s plenty of time to socialize, network with fellow agents and KHM Travel Group team members, and get tips from suppliers to increase your sales.

On the Concourse

On the Concourse is KHM Travel Group’s newest event series. During this event, Vice President of Agent Engagement Bill Coyle and members of the team help agents discover the benefits, events, and resources that are available. All attendees also ​receive a personalized sales report. Using each report, Bill shares his techniques to help agents analyze sales and also focus on the areas that can propel them to the next step in your Agent Journey. On the Concourse events take place in various cities across the United States throughout the year.

Crystal Conference

KHM Travel Group’s premier travel agent event is our Crystal Conference. We bring together our agents, suppliers, and staff to celebrate our accomplishments and keep the momentum going for the year ahead. In 2024, we’ll be setting sail out of Fort Lauderdale on Celebrity Reflection, February 25 – March 2. Click here to hear about our 2024 theme–Make Your Mark!

FAM Trips

We know that travel agents love to travel. We also know that experiencing a destination is the best way to sell it to your clients. That’s why we offer learning opportunities called FAM (familiarization) trips. FAMs are discounted trips offered in partnership with our Preferred Suppliers. Because of our strong relationships with suppliers, we frequently offer FAM trips to our agents.

These working trips are designed to give you firsthand experience of multiple resorts and destinations. They will also give you the education and confidence to return home excited and ready to make bookings. Additionally, they are about having fun and networking with other home-based travel agents just like you! You can learn more about FAM trips here, and if you’re headed on your first FAM trip, we also shared our tips for making the most of it here.

Seminars at Sea

Not all agents specialize in land-based trips. Many agents specialize in cruises or want to start selling cruises. These FAM trips are known as Seminars at Sea. These educational trips allow you to experience being at sea, visit multiple destinations. and also take part in cruise-specific learning sessions.


Do you have questions about our in-person travel agent events or educational programs? Then contact our Membership Team at 1-888-611-1220 for more information!

Skip to content