Meet the Executive Team
Rick Zimmerman, President
Life has a way of taking us back to our roots, and that’s certainly the case with Rick. He joined the travel industry fresh out of college where he worked as a travel agent for a small agency in Cleveland, Ohio. Rick left the travel industry to follow his brother into the residential construction industry where he spent the next twenty-five years. In early 2005, he began to dabble in travel again. One thing led to another and KHM Travel Group was founded. While not a gambler, Rick’s passion is taking trips to Vegas with friends, family and agents. Rick’s vision for KHM Travel Group is to have the best agent support, state-of-the-art educational programs, and to be known for having the highest commission payouts in the industry. Rick is an active advocate of the travel agent community and serves on multiple travel-related Advisory Boards.
Lisa Findura, Vice President of Agent Operations
Lisa began her travel career over twenty-five years ago after attending Southeastern Travel Academy in Florida. She has worked as a travel agent, a travel and tourism instructor at a business college, and as a member of the Royal Caribbean International team. Eventually Lisa took to the skies as a flight attendant, traveling to places across the globe before returning to Ohio to be with her family. Since joining KHM Travel Group in 2009, Lisa has been an integral part of many of the agency’s new programs and initiatives. She has also developed relationships with our Preferred Suppliers and found innovative ways to help promote their travel products. As a leader to several of the company’s major departments, Lisa works closely with the rest of the Executive Team to ensure their vision is implemented from an operational standpoint.
Geoff Cox, Vice President of Sales
Geoff’s exceptional leadership skills and commitment to growing KHM Travel Group’s sales volume make him an excellent addition to the company’s Executive Team. As Supplier Relations Director, Geoff played a significant role in increasing the host agency’s production with several key Preferred Suppliers including Mark Travel, Delta Vacations, and Carnival Cruise Line. Geoff has also helped strengthen the bond with many of the company’s top producing agents through his involvement with the Pinnacle and Basecamp programs. When Geoff joined KHM Travel Group in 2011, he was no stranger to the travel industry. From 1993-2002, he worked as Business Development Manager and Key Account Manager at Royal Caribbean International. After his time with Royal Caribbean International, Geoff served as a Business Development Manager with Carnival Cruise Line for 8 years.
Karen Siburt, Director of Intellectual Resources
Karen brings a diverse background in regulatory, corporate, and employment law to the KHM Travel Group team. She received her bachelor’s degree in paralegal studies from Dyke University in Cleveland, Ohio. After receiving her degree, she spent several years building her business experience with several Northeast Ohio companies. Throughout her career, Karen has increased her knowledge in a variety of areas including corporate law, franchise work and trademarking. Since she joined KHM Travel Group in 2010, her role has expanded to fit the growing needs of the company. In addition to being a member of the Executive Team, Karen currently oversees the Commissions, Billing, Payroll, and Environmental Services teams. She is also dedicated to ensuring that the host agency remains compliant with the dynamic travel industry and all regulatory laws.
Craig Freeman, Business Analyst
Craig started working with KHM Travel Group in 2013 and has been a valuable asset to the team ever since. With four decades (41 years) of business management and entrepreneurship experience, Craig is able to work with the other members of the Executive team on big picture ideas to promote leadership development and a positive company culture. Craig’s background includes such roles as Management Transition Director and Interim Director for several high profile hospitals, along with serving as a Risk Management/HR Specialist for small to midsize companies. In his current position at KHM Travel Group, he is the driving force behind systemizing the company’s operations, introducing core competency trainings, developing department analyses, and structuring a variety of team meetings.
As the number one recruitment resource for new agents, our Membership Team thoroughly explains our program to prospective agents and gives direction to individuals when they are deciding if our program is right for them.
Senior Membership Support
AGENT SUPPORT & DEVELOPMENT TEAMS
This group serves as the main source of support for our agents and includes experts in Agent Support and Development, Live Events, Commissions, Billing, Compliance, and Payroll. Members of these teams focus on providing our agents with valuable advice, educational opportunities, and guidance about the operation of a successful travel business.
Director of Agent Development & Engagement
Event Operations Manager
Agent Support Manager
PROGRAMS & OPERATIONS TEAMS
Working with suppliers and ensuring our agents have access to tools, technology, and resources are just a few roles of the Programs and Operations teams. In addition to connecting our agents with supplier promotions, these teams also lead a variety of initiatives to enhance our program and help agents grow their businesses.
Director of Programs
Director of Industry Affairs
Agent Operations Manager
MARKETING & SYSTEMS TEAMS
Specializing in advertising, graphic design, copywriting, web design, photography, and video production, our Marketing Team produces creative materials for our travel agents and internal teams. The Systems team is dedicated to the development, implementation, maintenance, and support of KHM Travel Group’s systems and websites.
Creative Marketing Director
and PR Manager
Lead Graphic Designer and Print Manager
Digital Marketing Manager
Systems and Development Manager
Lead IT Specialist