Meet The Team

Meet the Executive Team

rick zimmerman, president and ceo of khm travel groupRick Zimmerman, President
Life has a way of taking us back to our roots, and that’s certainly the case with Rick. He joined the travel industry fresh out of college where he worked as a travel agent for a small agency in Cleveland, Ohio. Rick left the travel industry to follow his brother into the residential construction industry where he spent the next twenty-five years. In early 2005, he began to dabble in travel again. One thing led to another and KHM Travel Group was founded. While not a gambler, Rick’s passion is taking trips to Vegas with friends, family and agents. Rick’s vision for KHM Travel Group is to have the best agent support, state-of-the-art educational programs, and to be known for having the highest commission payouts in the industry. Rick is an active advocate of the travel agent community and serves on multiple travel-related Advisory Boards.

Lisa-Crains-twoLisa Findura, Vice President of Agent Operations
Lisa began her travel career over twenty-five years ago after attending Southeastern Travel Academy in Florida. She has worked as a travel agent, a travel and tourism instructor at a business college, and as a member of the Royal Caribbean International team. Eventually Lisa took to the skies as a flight attendant, travelling to places across the globe before returning to Ohio to be with her family. Since joining KHM Travel Group in 2009, Lisa has been an integral part of many of the agency’s new programs and initiatives. She has also developed relationships with our Preferred Suppliers and found innovative ways to help promote their travel products. As a leader to several of the company’s major departments, Lisa works closely with the rest of the Executive Team to ensure their vision is implemented from an operational standpoint.

geoff cox Geoff Cox, Vice President of Sales
Geoff’s exceptional leadership skills and commitment to growing KHM Travel Group’s sales volume make him an excellent addition to the company’s Executive Team. As Supplier Relations Director, Geoff played a significant role in increasing the host agency’s production with several key Preferred Suppliers including Mark Travel, Delta Vacations, and Carnival Cruise Line. Geoff has also helped strengthen the bond with many of the company’s top producing agents through his involvement with the Pinnacle and Basecamp programs. When Geoff joined KHM Travel Group in 2011, he was no stranger to the travel industry. From 1993-2002, he worked as Business Development Manager and Key Account Manager at Royal Caribbean International. After his time with Royal Caribbean International, Geoff served as a Business Development Manager with Carnival Cruise Line for 8 years.

Karen SiburtKaren Siburt, Intellectual Resources Manager
Karen brings a diverse background in regulatory, corporate, and employment law to the KHM Travel Group team. She received her bachelor’s degree in paralegal studies from Dyke University in Cleveland, Ohio. After receiving her degree, she spent several years building her business experience with several Northeast Ohio companies. Throughout her career, Karen has increased her knowledge in a variety of areas including corporate law, franchise work and trademarking. Since she joined KHM Travel Group in 2010, her role has expanded to fit the growing needs of the company. In addition to being a member of the Executive Team, Karen currently oversees the Commissions, Billing, Payroll, and Environmental Services teams. She is also dedicated to ensuring that the host agency remains compliant with the dynamic travel industry and all regulatory laws.

Craig FreemanCraig Freeman, Business Analyst
Craig started working with KHM Travel Group in 2013 and has been a valuable asset to the team ever since. With four decades (41 years) of business management and entrepreneurship experience, Craig is able to work with the other members of the Executive team on big picture ideas to promote leadership development and a positive company culture. Craig’s background includes such roles as Management Transition Director and Interim Director for several high profile hospitals, along with serving as a Risk Management/HR Specialist for small to midsize companies. In his current position at KHM Travel Group, he is the driving force behind systemizing the company’s operations, introducing core competency trainings, developing department analyses, and structuring a variety of team meetings.


Membership Team

As the number one recruitment resource for new agents, our Memberships Team thoroughly explains our program to prospective agents and gives direction to individuals when they are deciding if our program is right for them.

DREAM DESTINATION
Italy

Italy

Natalie A.

Natalie A.

Senior Membership Support

FAVORITE DESTINATION
Mexico

Mexico

Sally C.

Sally C.

Membership Support

DREAM DESTINATION
Scotland

Scotland

Amy S.

Amy S.

Membership Support


Agent Development Team

The Agent Development team provides our agents with valuable information and educational opportunities. In addition to hosting informative webinars, they also develop innovative ways for our agents to learn more about the industry.

DREAM DESTINATION
Egypt

Egypt

Marie S.

Marie S.

Director of Agent Development & Engagement

FAVORITE DESTINATION
Africa

Africa

Chantelle N.

Chantelle N.

Agent Development Specialist

DREAM DESTINATION
South Africa

South Africa

Bill C.

Bill C.

Industry Affairs Specialist

FAVORITE DESTINATION
Mexico

Mexico

Will M.

Will M.

Business Development Manager

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

Jenn H.

Jennifer H.

Agent Support Specialist


Events Team

The Events Team works behind-the-scenes to plan and produce all of KHM Travel Group’s live events. They also coordinate FAM trips and seminars at sea with our Preferred Suppliers, and will be the point of contact for agents when registering for live events.

FAVORITE DESTINATION
St. Martin

St. Martin

Beth K.

Beth K.

Event Operations Manager

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

Ashley J.

Ashley J.

Event Operations Specialist


Agent Support Team

Answering questions about all aspects of starting and operating a home-based travel agency, the Agent Support team serves as the main source of support for our 4,000+ independent travel agents.

FAVORITE DESTINATION
St. John

St. John

Kathy G.

Kathy G.

Agent Support Manager

DREAM DESTINATION
Jamaica

Jamaica

Pam H.

Pam H.

Agent Support Lead

FAVORITE DESTINATION
China

China

Tyler P.

Agent Support Specialist / Supplier Administrator

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

Jenn H.

Jennifer H.

Agent Support Specialist

DREAM DESTINATION
Bora Bora

Bora Bora

Holly P.

Holly P.

Agent Support Specialist

DREAM DESTINATION
Bora Bora

Bora Bora

Ilma A.

Ilma A.

Agent Support Specialist

FAVORITE DESTINATION
Rhine River
Cruise

Rhine River Cruise

Cinda W.

Cinda W.

Agent Support / Group Specialist

FAVORITE DESTINATION
Cancun

Cancun

Cathy T.

Cathy T.

Agent Support Specialist

FAVORITE DESTINATION
Alaska

Alaska

Janet P.

Janet P.

Agent Support / Office Administrator


Commissions Team

The Commissions Team oversees the payment of commissions, assists agents who need guidance with the booking process, and handles the distribution of all travel documentation.

FAVORITE DESTINATION
Destin, FL

Destin, Florida

Hannah B.

Hannah B.

Commissions Manager

FAVORITE DESTINATION
Ft. Meyers, FL

Ft Meyers, Florida

Karen M.

Karen M.

Commissions Specialist

DREAM DESTINATION
Spain

Spain

Briana R.

Commissions Specialist

DREAM DESTINATION
Guadalupe Island

Isla Guadalupe, Image sorce:https://www.diveand.travel

Kelly F.

Kelly F.

Commissions Specialist


Billing, Compliance and Payroll Team

All issues involving the payment of membership fees are directed to the Billing Team, who also handles credit card transactions and other major accounting functions for the company. The Payroll Team ensures agents receive timely and accurate commissions.

FAVORITE DESTINATION
Las Vegas

Las Vegas

Lisa L.

Lisa L.

Billing Specialist

FAVORITE DESTINATION
Mexico

Mexico

Shannon B.

Payroll Specialist

DREAM DESTINATION
Fiji

Fiji

Karen T.

Compliance/Resolution Specialist


Marketing Team

Specializing in advertising, graphic design, copywriting, web design and video production, our Marketing Team designs creative marketing pieces for use by our travel agents, Membership Team, and Retail Sales Office.

DREAM DESTINATION
New Zealand

New Zealand

Carrie S.

Carolyn S.

Creative Marketing Director

FAVORITE DESTINATION
North Carolina

North Carolina

Michelle B.

Michelle B.

Senior Copywriter / PR Manager

DREAM DESTINATION
Japan

Japan

Sara R.

Sara R.

Lead Graphic Designer and Print Manager

DREAM DESTINATION
Switzerland

Alaska

Melissa R.

Melissa R.

Copywriter / Social Media Assistant

DREAM DESTINATION
Santorini

Santorini

Amanda B.

Amanda B.

Digital Marketing and Content Specialist

FAVORITE DESTINATION
Paris

Paris

Sarah Y.

Sarah Y.

Web Designer & Photographer

DREAM DESTINATION
Yellowstone

Yellowstone

Chris W.

Chris W.

Graphic Designer

DREAM DESTINATION
Italy

Italy

Dezaree S.

Dezaree S.

Administrative Assistant

DREAM DESTINATION
Tokyo

Tokyo, Japan

Robby M

Robby M.

Digital Media Videographer and Production Assistant

DREAM DESTINATION
Greece

Greece

Ashley N.

Ashley N.

Digital Media Videographer and Production Assistant


Systems and Development

This knowledgeable team focuses on the development, implementation, maintenance, and support of KHM Travel Group’s systems and websites.

FAVORITE DESTINATION
Falmouth, Jamaica

Falmouth

Megan M.

Megan M.

Systems and Development Manager

DREAM DESTINATION
Bora Bora

Bora Bora

Link R.

Lead IT Specialist

FAVORITE DESTINATION
Italy

Italy

David B

David B.

Web Developer

DREAM DESTINATION
Australia

Australia

Chris K

Chris K.

IT Specialist


Supplier Relations and Operations Team

Developing and maintaining relationships with our Supplier Business Development Managers, along with helping connect our agents to supplier promotions and incentives are the main roles of the Supplier Relations team. The Operations team works to ensure our travel agents have access to tools, technology, and resources to best serve their clients and run successful businesses.

FAVORITE DESTINATION
Hawaii

Hawaii

Brigett G.

Brigett G.

Supplier Relations Assistant

DREAM DESTINATION
Australia

Australia

Madison I.

Agency Operations Specialist

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

Bri G.

Bri G.

Internal Operations Specialist


Loveshack Vacations

LoveShack Vacations is a specialty program offered by KHM Travel Group for travel agents that choose to focus on honeymoons, destination weddings and other romantic getaways. The LoveShack team is dedicated to providing additional education opportunities, support and branding resources specific to the needs of our Romance Travel Specialists.

FAVORITE DESTINATION
Aruba

Aruba

Jenn J.

Jenn J.

LoveShack Vacations Agency Director

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

Ashley J.

Ashley J.

Event Operations Specialist

FAVORITE DESTINATION
Mexico

Mexico

Will M.

Will M.

Business Development Manager

DREAM DESTINATION
Switzerland

Switzerland

Melissa R.

Melissa R.

Copywriter / Romance Travel Specialist


Pinnacle: Elite Agent Program

The Pinnacle Elite Agent Team works to develop advanced tools, resources, and rewards to help top-producing agents grow their businesses.

FAVORITE DESTINATION
Aruba

Aruba

Jenn J.

Jenn J.

Director of Programs

DREAM DESTINATION
South Africa

South Africa

Bill C.

Bill C.

Industry Affairs Specialist