Meet The Team

Meet the Executive Team

rick zimmerman, president and ceo of khm travel groupRick Zimmerman, President
Life has a way of taking us back to our roots, and that’s certainly the case with Rick. He joined the travel industry fresh out of college where he worked as a travel agent for a small agency in Cleveland, Ohio. Rick left the travel industry to follow his brother into the residential construction industry where he spent the next twenty-five years. In early 2005, he began to dabble in travel again. One thing led to another and KHM Travel Group was founded. While not a gambler, Rick’s passion is taking trips to Vegas with friends, family and agents. Rick’s vision for KHM Travel Group is to have the best agent support, state-of-the-art educational programs, and to be known for having the highest commission payouts in the industry. Rick is an active advocate of the travel agent community and serves on multiple travel-related Advisory Boards.

Lisa-Crains-twoLisa Morris, Vice President of Agent Operations
Lisa began her travel career over twenty-five years ago after attending Southeastern Travel Academy in Florida. She has worked as a travel agent, a travel and tourism instructor at a business college, and as a member of the Royal Caribbean International team. Eventually Lisa took to the skies as a flight attendant, travelling to places across the globe before returning to Ohio to be with her family. Since joining KHM Travel Group in 2009, Lisa has been an integral part of many of the agency’s new programs and initiatives. She has also developed relationships with our Preferred Suppliers and found innovative ways to help promote their travel products. As a leader to several of the company’s major departments, Lisa works closely with the rest of the Executive Team to ensure their vision is implemented from an operational standpoint.

geoff cox Geoff Cox, Vice President of Sales
Geoff’s exceptional leadership skills and commitment to growing KHM Travel Group’s sales volume make him an excellent addition to the company’s Executive Team. As Supplier Relations Director, Geoff played a significant role in increasing the host agency’s production with several key Preferred Suppliers including Mark Travel, Delta Vacations, and Carnival Cruise Line. Geoff has also helped strengthen the bond with many of the company’s top producing agents through his involvement with the Pinnacle and Basecamp programs. When Geoff joined KHM Travel Group in 2011, he was no stranger to the travel industry. From 1993-2002, he worked as Business Development Manager and Key Account Manager at Royal Caribbean International. After his time with Royal Caribbean International, Geoff served as a Business Development Manager with Carnival Cruise Line for 8 years.

Karen SiburtKaren Siburt, Intellectual Resources Manager
Karen brings a diverse background in regulatory, corporate, and employment law to the KHM Travel Group team. She received her bachelor’s degree in paralegal studies from Dyke University in Cleveland, Ohio. After receiving her degree, she spent several years building her business experience with several Northeast Ohio companies. Throughout her career, Karen has increased her knowledge in a variety of areas including corporate law, franchise work and trademarking. Since she joined KHM Travel Group in 2010, her role has expanded to fit the growing needs of the company. In addition to being a member of the Executive Team, Karen currently oversees the Commissions, Billing, Payroll, and Environmental Services teams. She is also dedicated to ensuring that the host agency remains compliant with the dynamic travel industry and all regulatory laws.

Craig FreemanCraig Freeman, Business Analyst
Craig started working with KHM Travel Group in 2013 and has been a valuable asset to the team ever since. With four decades (41 years) of business management and entrepreneurship experience, Craig is able to work with the other members of the Executive team on big picture ideas to promote leadership development and a positive company culture. Craig’s background includes such roles as Management Transition Director and Interim Director for several high profile hospitals, along with serving as a Risk Management/HR Specialist for small to midsize companies. In his current position at KHM Travel Group, he is the driving force behind systemizing the company’s operations, introducing core competency trainings, developing department analyses, and structuring a variety of team meetings.


Membership Team

As the number one recruitment resource for new agents, our Memberships Team thoroughly explains our program to prospective agents and gives direction to individuals when they are deciding if our program is right for them.

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

Bri Greathouse

Bri Greathouse

Internal Operations Specialist

DREAM DESTINATION
Italy

Italy

Natalie Asbury

Natalie Aspery

Senior Membership Support

FAVORITE DESTINATION
Mexico

Mexico

Sally Campbell

Sally Campbell

Membership Support

DREAM DESTINATION
Scotland

Scotland

amy

Amy Smith

Membership Support


Training Team

The Training team provides valuable training to agents by offering new educational opportunities, organizing several live training events and FAM trips throughout the year, and scheduling informative webinars.

DREAM DESTINATION
Egypt

Egypt

Marie Smith

Marie Smith

National Training Director

FAVORITE DESTINATION
St. Martin

St. Martin

Beth Klubnik

Beth Klubnik

Live Events and Training Coordinator

FAVORITE DESTINATION
Africa

Africa

Chantelle Nye

Chantelle Nye

Agent Development Specialist

DREAM DESTINATION
Scotland

Scotland

John Nagel

John Nagel

Training Assistant

heather-allison

Heather Allison

West Regional Development Coordinator

valeria-vick

Valeria Vick

Southwest Regional Development Coordinator

bryan-overmann

Bryan Overmann

Midwest & Canada Regional Development Coordinator

rebecca-doby

Rebecca Doby

Southeast Regional Development Coordinator

james-fair

James Fair

East Regional Development Coordinator


Agent Support Team

Answering questions about all aspects of starting and operating a home-based travel agency, the Agent Support team serves as the main source of support for our 4,000+ independent travel agents.

FAVORITE DESTINATION
St. John

St. John

Kathy Gorfido

Kathy Gorfido

Agent Support Manager

DREAM DESTINATION
Jamaica

Jamaica

Pam Hassel

Pam Hassel

Agent Support Lead

FAVORITE DESTINATION
China

China

Tyler Parvu

Tyler Parvu

Agent Support Specialist / Supplier Administrator

FAVORITE DESTINATION
Riviera Maya

Riviera Maya

jenn-h

Jennifer Henneman

Agent Support Specialist

DREAM DESTINATION
Bora Bora

Bora Bora

Holly Peck

Holly Peck

Agent Support Specialist

DREAM DESTINATION
Fiji

Fiji

Karen Tyler

Karen Tyler

Agent Support Specialist

ilma

Ilma Abelyan

Agent Support Specialist

FAVORITE DESTINATION
Rhine River
Cruise

Rhine River Cruise

Cinda White

Cinda White

Agent Support / Group Specialist

FAVORITE DESTINATION
Cancun

Cancun

Cathy Turner

Cathy Turner

Agent Support Specialist

FAVORITE DESTINATION
Alaska

Alaska

janet

Janet Platt

Agent Support / Office Administrator


Commissions Team

The Commissions Team oversees the payment of commissions, assists agents who need guidance with the booking process, and handles the distribution of all travel documentation.

FAVORITE DESTINATION
Destin, FL

Destin, Florida

Hannah Butler

Hannah Butler

Commissions Manager

FAVORITE DESTINATION
Ft. Meyers, FL

Ft Meyers, Florida

Karen Milia

Karen Milia

Commissions Specialist

DREAM DESTINATION
Spain

Spain

briana-riebau

Briana Riebau

Commissions Specialist

DREAM DESTINATION
Hawaii

Hawaii

Ryan Vadini

Ryan Vadini

Commissions Specialist


Billing and Payroll Team

All issues involving the payment of membership fees are directed to the Billing Team, who also handles credit card transactions and other major accounting functions for the company. The Payroll Team ensures agents receive timely and accurate commissions.

FAVORITE DESTINATION
Las Vegas

Las Vegas

Lisa Leone

Lisa Leone

Billing Specialist

FAVORITE DESTINATION
Mexico

Mexico

Shannon Brickles

Shannon Brickles

Payroll Specialist


Marketing Team

Specializing in advertising, graphic design, copywriting, web design and video production, our Marketing Team designs creative marketing pieces for use by our travel agents, Membership Team, and Retail Sales Office.

DREAM DESTINATION
New Zealand

New Zealand

Carrie Sekerak

Carolyn Sekerak

Creative Marketing Director

FAVORITE DESTINATION
North Carolina

North Carolina

Michelle Bakula

Michelle Bakula

Senior Copywriter / PR Manager

DREAM DESTINATION
Japan

Japan

Sara Rawlings

Sara Rawlings

Lead Graphic Designer and Print Manager

DREAM DESTINATION
Alaska

Alaska

Christian Zimmerman

Christian Zimmerman

Multi-Media Designer

DREAM DESTINATION
Switzerland

Alaska

Melissa Rice

Melissa Rice

Copywriter / Social Media Assistant

DREAM DESTINATION
Santorini

Santorini

Amanda Bates

Amanda Bates

Web Content Writer

FAVORITE DESTINATION
Paris

Paris

sarah

Sarah Yoder

Web Designer & Photographer

DREAM DESTINATION
Yellowstone

Yellowstone

Chris Wallenhorst

Chris Wallenhorst

Graphic Designer


Systems and Development

This knowledgeable team focuses on the development, implementation, and maintenance of KHM Travel Group’s systems and websites.

FAVORITE DESTINATION
Falmouth, Jamaica

Falmouth

Megan Morsie

Megan Morsie

Systems and Development Manager

DREAM DESTINATION
Aruba

Bora Bora

Link Ray

Link Ray

IT Specialist

DREAM DESTINATION
Alaska

Alaska

Chris DeMarco

Chris DeMarco

Web Developer


Supplier Relations Team

Developing and maintaining relationships with our Supplier Business Development Managers, along with helping connect our agents to special promotions and supplier incentives are the main roles of the Supplier Relations team.

FAVORITE DESTINATION
Hawaii

Hawaii

Brigett

Brigett Gerber

Supplier Relations Assistant


Loveshack Vacations

LoveShack Vacations is a specialty program offered by KHM Travel Group for travel agents that choose to focus on honeymoons, destination weddings and other romantic getaways. The LoveShack team is dedicated to providing additional education opportunities, support and branding resources specific to the needs of our Romance Travel Specialists.

FAVORITE DESTINATION
Aruba

Aruba

Jenn Jankowski

Jenn Jankowski

LoveShack Vacations Agency Director

FAVORITE DESTINATION
Jamaica

Jamaica

Ashley Jacin

Ashley Jacin

Internal Operations Specialist

FAVORITE DESTINATION
Mexico

Mexico

Will Medina

Will Medina

Business Development Manager

DREAM DESTINATION
Switzerland

Switzerland

Melissa Rice

Melissa Rice

Copywriter / Romance Travel Specialist


Pinnacle: Elite Agent Program

The Pinnacle Elite Agent Team works to develop advanced tools, resources, and rewards to help top-producing agents grow their businesses.

FAVORITE DESTINATION
Aruba

Aruba

Jenn Jankowski

Jenn Jankowski

Director of Programs

DREAM DESTINATION
South Africa

South Africa

Bill

Bill Coyle

Industry Affairs Specialist