We get several questions that our host agency helps travel agents with – from quick, how-to questions to in-depth business strategy conversations. Our team offers travel agent support six days a week through email, phone, and live chat.
Curious about what agents are asking? We’ve gathered some of the most frequently asked questions to give you a behind-the-scenes look at how our Agent Support team assists travel agents every day.
1. “How do I find my supplier commission rates?”
Commission rates vary by supplier and booking type. KHM Travel Group’s Agent Portal includes a Supplier Directory with 200+ suppliers. Each supplier page includes important information like commission rates, booking websites, BDM contact info, and helpful tips.
2. “I can’t log in to VAX VacationAccess or another supplier site…what do I do?”
With so many passwords and logins, we often hear of access issues with booking portals. This is common, especially for newer agents. Agent Support does their best to help troubleshoot these login issues and directs agents to take the necessary steps for password resets.
3. “How do I book a group trip or cruise?”
Group bookings involve specific processes, so it’s no surprise that we’re often asked about setting up a group. Luckily, our Group Team has expertise in all areas of groups from marketing to making payments. We offer online courses, resources, worksheets, and even one-on-one coaching for how to book groups as a travel agent.
4. “Where do I register with a new supplier?”
Travel agent supplier questions come in every day. First, we recommend trying to find what you’re looking for with one of KHM Travel Group’s Preferred Suppliers. Booking with one of our vetted Preferred Suppliers helps avoid delays and missed commissions. If you’re having trouble finding the right supplier for a trip, our team is here to share their experience and offer suggestions.
5. “I’m a new agent. What educational opportunities can help me?”
There is no shortage of education in the travel industry through your host agency and suppliers! At KHM Travel Group, we have online courses through our Learning Management System. We also offer monthly Welcome Aboard webinars, Level Up webinars, and lives in our private Facebook Group. If you’re interested in taking your learning offline, we recommend new agents attend one of our Boot Camp 1.0 events in Northeast Ohio. We offer several Boot Camps in addition to our other fun, live events.
6. “Does KHM Travel Group issue I.D. cards that I can use for travel agent rates or personal travel?”
We don’t issue I.D. cards. Instead, we encourage agents to apply for a CLIA or IATA card that can be used for a number of things, including obtaining travel agent exclusive benefits or rates. We guide agents through the process of obtaining these cards and understanding our personal travel policy.
7. “How do I use my CRM or email marketing tools?”
Many agents struggle with the tech side of client management. Included in your membership is myTravelCRM, a customer relationship management (CRM) platform for overseeing your business’s operations and keeping your client and trip information organized in one place.
KHM Travel Group gives you more than just access to myTravelCRM, we show you how to use it too! And with a collection of ready-to-send email templates, staying in touch with clients is easier than ever.
8. “What’s the best way to quote travel insurance?”
Agents often need help navigating insurance options or quoting tools. KHM Travel Group has great relationships with third party insurance providers who offer plans to protect clients and boost your commission through travel insurance. Because travel agents are not licensed to sell insurance, we often direct agents back to our trusted supplier partners for assistance.
9. “How do I handle a supplier service issue or complaint?”
Even with all the preparation in the world, unexpected issues can arise during travel. Our dedicated Supplier Relations and Compliance teams are here to help escalate or resolve issues professionally. We never want an agent to tackle an issue alone…contact us to help!
10. “Where can I find my marketing materials or brand templates?”
Branding, social posts, and marketing requests are one of the top questions we hear. Marketing help is just a few clicks away! In our exclusive Marketing Hub, we have email and brochure templates, social media graphic and video libraries, client handouts, destination guides, and more.
Did these answers give you a better idea of what to expect as a travel agent? Whatever question you have, our team is here to assist. From making the decision to get started to the questions that arise about running your business…contact us to talk to a real person who is dedicated to offering you the best travel agent support!
