KHM Travel Group Wins CLIA’s Travel Agency Innovator Award

Written by: Michelle on August 11, 2021

CLIA Agency Innovator Award
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CLIA’s annual Cruise360 event was a welcomed return to learning, networking, and collaborating on the return of cruising. This year was even more special for KHM Travel Group because CLIA honored us with the 2021 Agency Innovator Award!

This award recognizes a CLIA Travel Agency or Premier Agency member that demonstrates innovative and visionary leadership in their approach to promoting cruise travel, growing their cruise travel sales, and supporting their affiliated travel advisors.

Anita and Bill accepting the Agency Innovator Award

In attendance to accept theAgency Innovator Award on behalf of President Rick Zimmerman and the entire team was our Vice President of Industry Relations Anita Pagliasso and our Director of Education and Programs Bill Coyle.

In our acceptance speech, Anita said that this honor is shared with all our travel advisors. She also shared some of the ways we stayed connected to our agents throughout the pandemic, including check-in calls to thousands of agents.

“I started my Facebook Lives in March and there were a lot of tears. Tears led to innovation. After that, we went virtual with our training and even launched a weekly show called KHM Today.

Bill Coyle

This past year has taught everyone about resilience in the face of an avalanche of challenges. KHM Travel Group takes a lot of pride in that we always look for innovative avenues to grow and increase our efficiency. And most importantly, we look for unique ways to help our advisors succeed.

During the pandemic, we pushed ourselves even more to creatively support not only our network, but the entire travel community.

Agents gathering for a photo after our Agency Innovator Award win
Thank to the agents who cheered us on as we accepted our award. And to all those at home across the country for your dedication to our host agency this past year.

The Value of Cruise Lines International Association

We also thank CLIA for being an amazing partner, who has led countless incredible industry-wide campaigns. They’ve partnered with us on educating and communicating with our network. We are proud to join them in their efforts and can’t thank CLIA enough for their support.

“Charles Sylvia [CLIA’s Vice President of Industry and Trade Relations] was with us every step of the way. There was no time when we didn’t have Charlie by our side.”

Bill Coyle

As we look to the future, KHM Travel Group is excited to continue to innovate and get cruising back to the vibrant industry that we’re proud to be in.

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