"KHM Travel Group Crystal Conference: Celebrity Cruises Celebrity Reflection February 25th through March 2nd, 2024". Image of Reflection cruise ship in the background.
Make Your Mark logo and theme for the 2024 Crystal Conference

We’re thrilled to be on our annual Crystal Conference! Months of planning have gone into making this conference an enjoyable experience for all. Take the next few days to meet your suppliers and fellow agents, share advice, and celebrate your success of the past year. Also be sure to take time to soak in all that the Reflection has to offer, so you can return home and continue to make your mark as a travel agent!

Don’t forget to share photos and videos throughout the week too using the hashtags

#KHMCrystal and #KHMRocks

Our 2024 Crystal Conference is all about: 

Recognition – In 2024, we’ll celebrate our top agents, along with every level in our Agent Journey. From huge accomplishments to everyday victories, we’re recognizing you for all you do. 

Inspiration – Renew your love of travel by taking time away from your office to combine your passion and an investment in your business. Gain words of motivation during a special keynote from Katina Athanasiou, Celebrity Cruises Senior Vice President, Sales & Services.

Community – We’re stronger together. Meet new friends and share ideas and best practices.  Hear what has worked for other agents. Whether you’re new or experienced, all agents have a place and are invited to Crystal. 

Knowledge – Learn more about our suppliers, KHM Travel Group team members, and each other. Discover more about the Celebrity brand and all it can offer your clients, plus experience beautiful ports of call–George Town, Grand Cayman; Cozumel, Mexico; and Bimini, Bahamas. 

And our theme this year ties everything together with discovering how you can Make Your Mark in your business, your community and in the world! Want to learn more about our theme? Watch our video on YouTube.

Special Announcements

Info for 2024 Conference Attendees

Check-In: If you haven’t already, please check in for the sailing as soon as possible. If you have guests, please remind them to check in as well. Visit https://www.celebritycruises.com/account or the Celebrity app. If you have never sailed Celebrity before, you will need to create an account. When checking in, enter passport information for all traveling, a credit card for onboard purchases, and select a port arrival time. We encourage early embarkation.

Once you visit your muster station, come pick up your registration bag at Sky Observation Lounge – Deck 14 between 12:30 and 3:30pm. While you are there, take a picture with Rick and meet other KHM Team Members. Our Welcome show will be at 4pm to give you more information about what to expect for the week!

Agent Teams: You should have received an email from us that includes your team leader and name. You should expect to hear from your team leader soon, if you haven’t already. As a reminder, these teams are just a fun way to get to know your fellow agents. We encourage you to sit together for dinner the first night and complete the Scavenger Hunt together if you’d like!

*Accessibility Ship Tour – SOLD OUT!
Join Ron Pettit, Director of Accessibility at Royal Caribbean Group, and Amy Garner, from our Engagement Team, for an accessibility-focused tour of the Celebrity Reflection. This tour will take 60-90 minutes and showcase the accessibility features and programs available from Celebrity Cruises. Due to limited capacity, guests are not invited to join us for this tour.

2024 Event Schedule

Schedule of Events

Events are subject to change and may change location or times without notice. Most up-to-date version of the schedule will be housed here in the live-view below. Communications of location changes will be posted in the Crystal 2024 Facebook Group.

Day 1 • Sunday, February 25 • Fort Lauderdale, Florida

EventDoors OpenTimeLocation
Embarkation Decided by Guests Fort Lauderdale 
Gangway WelcomeWhen You Get On Board  
Arrival Photos with Rick Zimmerman12:30 PM12:30 PM – 3:00 PM   Sky Observation Lounge – Deck 14
Agent Registrations12:30 PM12:30 PM – 3:00 PM Sky Observation Lounge – Deck 14
Cabins Open Up2:00 PM
Welcome Aboard Crystal4:00 PM4:30 PM – 5:30 PMTheater – Deck 4
Regional Meet-Ups 8:00 PMAround the Ship

Day 2 • Monday, February 26 • Sea Day

EventDoors OpenTimeLocation
Morning Reflections with Rick7:15 AM – 7:45 AMSky Observation Lounge – Deck 14
Executive Q&A8:00 AM8:15 AM – 8:55 AMSky Observation Lounge – Deck 14
Supplier Sessions9:00 AM – 11:55 AMSky Observation Lounge – Deck 14
Awards Show1:00 PM1:30 PM – 3:30 PMTheater – Deck 4
Award Photos3:30 PMTheater – Deck 4
Award Cocktail Reception and Photos4:20 PM4:30 PM – 5:30 PMSky Observation Lounge – Deck 14

Day 3 • Tuesday, February 27 •  Grand Cayman (7:00 AM – 4:30 PM Tender Port)

EventDoors OpenTimeLocation
Morning Reflections with Rick7:15 AM – 7:45 AMSky Observation Lounge – Deck 14
Meet the KHM Team4:30 PM – 5:30 PMSky Observation Lounge – Deck 14

Day 4 • Wednesday, February 28 •   Cozumel, Mexico (11:00 AM – 7:00 PM)

EventDoors OpenTimeLocation
Morning Reflections with Rick7:15 AM – 7:45 AMSky Observation Lounge – Deck 14
Scavenger Hunt
(See Resources Below)
9:00 AM – 11:00 AMAround the Ship
*Accessibility Tour11:00 AMConference Center – Deck 4,
Forward by the Theater
Accessibility Talk1:30 PM

Day 5 • Thursday, February 29 • Sea Day

EventDoors OpenTimeLocation
Morning Reflections with Rick7:15 AM – 7:45 AMSky Observation Lounge – Deck 14
Supplier Sessions8:30 AM – 11:20 AMTheater – Deck 4
Agent to Agent Panel11:25 AM – 12:00 PMTheater – Deck 4
Group Photo &
Gold Supplier Giveaways
12:00 PM – 12:30 PMTheater – Deck 4
Celebrity Training 2:30 PM – 3:30 PMCelebrity Central – Deck 4

Day 6 • Friday, March 1 • Bimini Bahamas (8:00 AM – 6:00 PM)

EventDoors OpenTimeLocation
Morning Reflections with Rick7:15 AM – 7:45 AMCelebrity Central – Deck 4
Final Reception5:00 PM – 6:00 PMPool Deck – Deck 14

Supplier Handouts, Resources and Promotions

This week will be filled with fantastic information from our supplier partners onboard. Follow the links to download resources and keep the excitement going by utilizing the Crystal Conference Exclusive promotions.

Contact Information

Thank you to our host, our supplier partners, and our KHM Travel Group team members for your work on making this event a success! Below is a list of their contact information. Additional information can be found in your Program Booklet.

2024 02 Hostsupplierheader
Celebrity CruisesBarb Qua[email protected]
Celebrity CruisesAmanda Smith[email protected]
Celebrity CruisesTamara Egger[email protected]

2023 10 Crystalportalheaders 5
Apple Leisure GroupJen Lewallen[email protected]
Allianz Travel InsuranceSteve Ferry[email protected]
Royal Caribbean Cruise LineGalen Mathews[email protected]
Royal Caribbean Cruise LineKathy Killen[email protected]
Royal Caribbean Cruise LineAshley Gil[email protected]
Delta VacationsLucretia Webb[email protected]
Travel Leaders NetworkKarin Viera[email protected]
Travel Leaders NetworkNorma Rodriguez[email protected]
Sandals & Beaches ResortsOlivia Rodriguez[email protected]
Sandals & Beaches ResortsMike Goldsby[email protected]
Carnival Cruise LineJustin French[email protected]
Carnival Cruise LineBentlie Logan[email protected]
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Norwegian Cruise LineLylle Lopez[email protected]
Norwegian Cruise LineZack Caravetta[email protected]
Virgin VoyagesJohn Diorio[email protected]
Princess CruisesBret Gove[email protected]
Princess CruisesCindy Botelho[email protected]
VikingTresa Reed[email protected]
Expedia TAAPAnthony Davis[email protected]
Globus family of brandsTimothy Statz[email protected]
Classic VacationsJoy Monreal[email protected]
Holland America LineWhitney Heid[email protected]
Travel InsuredChristine Peruccio[email protected]
MSC CruisesLionel Garcia[email protected]
2023 10 Crystalportalheaders 7
Disney DestinationsChristine Barry[email protected]
Vacation ExpressDeborah Tortoriello[email protected]
BedsonlineDebbie Donovan[email protected]
AmaWaterwaysJesica Benitez[email protected]
Europe ExpressCarmen Gashnikov[email protected]
Europe ExpressChris Martin[email protected]
UniversalCathy Coloca[email protected]
AvantiMichel Madjerich[email protected]
AvantiJohn Hanratty[email protected]
Inclusive CollectionSherri Przybysz[email protected]
OceaniaGuillaume Cameron[email protected]
OceaniaJoseph Eastep[email protected]
Pleasant HolidaysSteven Perry[email protected]
CIE ToursJennifer Warren[email protected]
ColletteBreanna Gehris[email protected]
2023 10 Supplierattendees 1
HiltonLastenia Suarez[email protected]
The Travel CorporationAmanda Wilson[email protected]
CLIACharles Sylvia, ECC[email protected]
2023 10 Crystalportalheaders 3
Rick ZimmermanPresident & CEO[email protected]
Lisa FinduraSenior Vice President of Operations[email protected]
Geoff CoxVice President of Sales & Marketing[email protected]
Karen SiburtVice President of Finance and Administration[email protected]
Bill CoyleVice President of Agent Engagement[email protected]
Anita PagliassoVice President of Industry Relations[email protected]
Dave GouttiereCFO[email protected]
Beth KlubnikEvent Operations Manager[email protected]
Ashley JacinLead Event Operations Specialist[email protected]
Alyssa ColemanEvent Operations Coordinator[email protected]
Joanne ShikitinoGroup Development Specialist[email protected]
Madison IsomLead Operations Specialist[email protected]
Charlie ThompsonSupplier Relations Manager[email protected]
Brigett GerberSupplier Relations Account Specialist[email protected]
Carolyn OrfEducation Manager[email protected]
Amy GarnerEngagement Specialist[email protected]
Tim SmithEngagement Specialist[email protected]
Cherri AckermanAgent Support Specialist[email protected]
Cinda WhiteAgent Support Specialist[email protected]
Maddi SrailBilling Specialist[email protected]
Briana RiebauCommissions Specialist[email protected]
Karen MiliaLead Commissions Specialist[email protected]
David BrattoliDevelopment Team Manager[email protected]
Lisa LeoneSenior Marketing Manager[email protected]
Ashley NewtonLead Video and Media Content Specialist[email protected]
Sam RamsayLead Production and Design Specialist[email protected]
Annie YuMarketing Design & Content Specialist[email protected]
Jen WilkinsonIT Specialist[email protected]
Kathy MolinaRetail Travel Agent[email protected]
Lois HolbenRetail Travel Agent[email protected]
Terry MorrisonMPG Travel Solutions[email protected]
Ken PomerantzMPG Travel Solutions[email protected]
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