We’re thrilled to be on our annual Crystal Conference! Months of planning have gone into making this conference an enjoyable experience for all. Take the next few days to meet your suppliers and fellow agents, share advice, and celebrate your success of the past year. Also be sure to take time to soak in all that the Reflection has to offer, so you can return home and continue to make your mark as a travel agent!
Don’t forget to share photos and videos throughout the week too using the hashtags
#KHMCrystal and #KHMRocks
Our 2024 Crystal Conference is all about:
Recognition – In 2024, we’ll celebrate our top agents, along with every level in our Agent Journey. From huge accomplishments to everyday victories, we’re recognizing you for all you do.
Inspiration – Renew your love of travel by taking time away from your office to combine your passion and an investment in your business. Gain words of motivation during a special keynote from Katina Athanasiou, Celebrity Cruises Senior Vice President, Sales & Services.
Community – We’re stronger together. Meet new friends and share ideas and best practices. Hear what has worked for other agents. Whether you’re new or experienced, all agents have a place and are invited to Crystal.
Knowledge – Learn more about our suppliers, KHM Travel Group team members, and each other. Discover more about the Celebrity brand and all it can offer your clients, plus experience beautiful ports of call–George Town, Grand Cayman; Cozumel, Mexico; and Bimini, Bahamas.
And our theme this year ties everything together with discovering how you can Make Your Mark in your business, your community and in the world! Want to learn more about our theme? Watch our video on YouTube.
Special Announcements
Info for 2024 Conference Attendees
Check-In: If you haven’t already, please check in for the sailing as soon as possible. If you have guests, please remind them to check in as well. Visit https://www.celebritycruises.com/account or the Celebrity app. If you have never sailed Celebrity before, you will need to create an account. When checking in, enter passport information for all traveling, a credit card for onboard purchases, and select a port arrival time. We encourage early embarkation.
Once you visit your muster station, come pick up your registration bag at Sky Observation Lounge – Deck 14 between 12:30 and 3:30pm. While you are there, take a picture with Rick and meet other KHM Team Members. Our Welcome show will be at 4pm to give you more information about what to expect for the week!
Agent Teams: You should have received an email from us that includes your team leader and name. You should expect to hear from your team leader soon, if you haven’t already. As a reminder, these teams are just a fun way to get to know your fellow agents. We encourage you to sit together for dinner the first night and complete the Scavenger Hunt together if you’d like!
*Accessibility Ship Tour – SOLD OUT!
Join Ron Pettit, Director of Accessibility at Royal Caribbean Group, and Amy Garner, from our Engagement Team, for an accessibility-focused tour of the Celebrity Reflection. This tour will take 60-90 minutes and showcase the accessibility features and programs available from Celebrity Cruises. Due to limited capacity, guests are not invited to join us for this tour.
Schedule of Events
Events are subject to change and may change location or times without notice. Most up-to-date version of the schedule will be housed here in the live-view below. Communications of location changes will be posted in the Crystal 2024 Facebook Group.
Day 1 • Sunday, February 25 • Fort Lauderdale, Florida
Event | Doors Open | Time | Location |
---|---|---|---|
Embarkation | Decided by Guests | Fort Lauderdale | |
Gangway Welcome | When You Get On Board | ||
Arrival Photos with Rick Zimmerman | 12:30 PM | 12:30 PM – 3:00 PM | Sky Observation Lounge – Deck 14 |
Agent Registrations | 12:30 PM | 12:30 PM – 3:00 PM | Sky Observation Lounge – Deck 14 |
Cabins Open Up | 2:00 PM | ||
Welcome Aboard Crystal | 4:00 PM | 4:30 PM – 5:30 PM | Theater – Deck 4 |
Regional Meet-Ups | 8:00 PM | Around the Ship |
Day 2 • Monday, February 26 • Sea Day
Event | Doors Open | Time | Location |
---|---|---|---|
Morning Reflections with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge – Deck 14 | |
Executive Q&A | 8:00 AM | 8:15 AM – 8:55 AM | Sky Observation Lounge – Deck 14 |
Supplier Sessions | 9:00 AM – 11:55 AM | Sky Observation Lounge – Deck 14 | |
Awards Show | 1:00 PM | 1:30 PM – 3:30 PM | Theater – Deck 4 |
Award Photos | 3:30 PM | Theater – Deck 4 | |
Award Cocktail Reception and Photos | 4:20 PM | 4:30 PM – 5:30 PM | Sky Observation Lounge – Deck 14 |
Day 3 • Tuesday, February 27 • Grand Cayman (7:00 AM – 4:30 PM Tender Port)
Event | Doors Open | Time | Location |
---|---|---|---|
Morning Reflections with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge – Deck 14 | |
Meet the KHM Team | 4:30 PM – 5:30 PM | Sky Observation Lounge – Deck 14 |
Day 4 • Wednesday, February 28 • Cozumel, Mexico (11:00 AM – 7:00 PM)
Event | Doors Open | Time | Location |
---|---|---|---|
Morning Reflections with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge – Deck 14 | |
Scavenger Hunt (See Resources Below) | 9:00 AM – 11:00 AM | Around the Ship | |
*Accessibility Tour | 11:00 AM | Conference Center – Deck 4, Forward by the Theater | |
Accessibility Talk | 1:30 PM |
Day 5 • Thursday, February 29 • Sea Day
Event | Doors Open | Time | Location |
---|---|---|---|
Morning Reflections with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge – Deck 14 | |
Supplier Sessions | 8:30 AM – 11:20 AM | Theater – Deck 4 | |
Agent to Agent Panel | 11:25 AM – 12:00 PM | Theater – Deck 4 | |
Group Photo & Gold Supplier Giveaways | 12:00 PM – 12:30 PM | Theater – Deck 4 | |
Celebrity Training | 2:30 PM – 3:30 PM | Celebrity Central – Deck 4 |
Day 6 • Friday, March 1 • Bimini Bahamas (8:00 AM – 6:00 PM)
Event | Doors Open | Time | Location |
---|---|---|---|
Morning Reflections with Rick | 7:15 AM – 7:45 AM | Celebrity Central – Deck 4 | |
Final Reception | 5:00 PM – 6:00 PM | Pool Deck – Deck 14 |
Supplier Handouts, Resources and Promotions
This week will be filled with fantastic information from our supplier partners onboard. Follow the links to download resources and keep the excitement going by utilizing the Crystal Conference Exclusive promotions.
Contact Information
Thank you to our host, our supplier partners, and our KHM Travel Group team members for your work on making this event a success! Below is a list of their contact information. Additional information can be found in your Program Booklet.
Celebrity Cruises | Barb Qua | [email protected] |
Celebrity Cruises | Amanda Smith | [email protected] |
Celebrity Cruises | Tamara Egger | [email protected] |
Apple Leisure Group | Jen Lewallen | [email protected] |
Allianz Travel Insurance | Steve Ferry | [email protected] |
Royal Caribbean Cruise Line | Galen Mathews | [email protected] |
Royal Caribbean Cruise Line | Kathy Killen | [email protected] |
Royal Caribbean Cruise Line | Ashley Gil | [email protected] |
Delta Vacations | Lucretia Webb | [email protected] |
Travel Leaders Network | Karin Viera | [email protected] |
Travel Leaders Network | Norma Rodriguez | [email protected] |
Sandals & Beaches Resorts | Olivia Rodriguez | [email protected] |
Sandals & Beaches Resorts | Mike Goldsby | [email protected] |
Carnival Cruise Line | Justin French | [email protected] |
Carnival Cruise Line | Bentlie Logan | [email protected] |
Norwegian Cruise Line | Lylle Lopez | [email protected] |
Norwegian Cruise Line | Zack Caravetta | [email protected] |
Virgin Voyages | John Diorio | [email protected] |
Princess Cruises | Bret Gove | [email protected] |
Princess Cruises | Cindy Botelho | [email protected] |
Viking | Tresa Reed | [email protected] |
Expedia TAAP | Anthony Davis | [email protected] |
Globus family of brands | Timothy Statz | [email protected] |
Classic Vacations | Joy Monreal | [email protected] |
Holland America Line | Whitney Heid | [email protected] |
Travel Insured | Christine Peruccio | [email protected] |
MSC Cruises | Lionel Garcia | [email protected] |
Disney Destinations | Christine Barry | [email protected] |
Vacation Express | Deborah Tortoriello | [email protected] |
Bedsonline | Debbie Donovan | [email protected] |
AmaWaterways | Jesica Benitez | [email protected] |
Europe Express | Carmen Gashnikov | [email protected] |
Europe Express | Chris Martin | [email protected] |
Universal | Cathy Coloca | [email protected] |
Avanti | Michel Madjerich | [email protected] |
Avanti | John Hanratty | [email protected] |
Inclusive Collection | Sherri Przybysz | [email protected] |
Oceania | Guillaume Cameron | [email protected] |
Oceania | Joseph Eastep | [email protected] |
Pleasant Holidays | Steven Perry | [email protected] |
CIE Tours | Jennifer Warren | [email protected] |
Collette | Breanna Gehris | [email protected] |
Hilton | Lastenia Suarez | [email protected] |
The Travel Corporation | Amanda Wilson | [email protected] |
CLIA | Charles Sylvia, ECC | [email protected] |
Rick Zimmerman | President & CEO | [email protected] |
Lisa Findura | Senior Vice President of Operations | [email protected] |
Geoff Cox | Vice President of Sales & Marketing | [email protected] |
Karen Siburt | Vice President of Finance and Administration | [email protected] |
Bill Coyle | Vice President of Agent Engagement | [email protected] |
Anita Pagliasso | Vice President of Industry Relations | [email protected] |
Dave Gouttiere | CFO | [email protected] |
Beth Klubnik | Event Operations Manager | [email protected] |
Ashley Jacin | Lead Event Operations Specialist | [email protected] |
Alyssa Coleman | Event Operations Coordinator | [email protected] |
Joanne Shikitino | Group Development Specialist | [email protected] |
Madison Isom | Lead Operations Specialist | [email protected] |
Charlie Thompson | Supplier Relations Manager | [email protected] |
Brigett Gerber | Supplier Relations Account Specialist | [email protected] |
Carolyn Orf | Education Manager | [email protected] |
Amy Garner | Engagement Specialist | [email protected] |
Tim Smith | Engagement Specialist | [email protected] |
Cherri Ackerman | Agent Support Specialist | [email protected] |
Cinda White | Agent Support Specialist | [email protected] |
Maddi Srail | Billing Specialist | [email protected] |
Briana Riebau | Commissions Specialist | [email protected] |
Karen Milia | Lead Commissions Specialist | [email protected] |
David Brattoli | Development Team Manager | [email protected] |
Lisa Leone | Senior Marketing Manager | [email protected] |
Ashley Newton | Lead Video and Media Content Specialist | [email protected] |
Sam Ramsay | Lead Production and Design Specialist | [email protected] |
Annie Yu | Marketing Design & Content Specialist | [email protected] |
Jen Wilkinson | IT Specialist | [email protected] |
Kathy Molina | Retail Travel Agent | [email protected] |
Lois Holben | Retail Travel Agent | [email protected] |
Terry Morrison | MPG Travel Solutions | [email protected] |
Ken Pomerantz | MPG Travel Solutions | [email protected] |