"KHM Travel Group Crystal Conference: Celebrity Cruises Celebrity Reflection February 25th through March 2nd, 2024". Image of Reflection cruise ship in the background.

Thank you for partnering with KHM Travel Group to attend our Crystal Conference. This guide was created to help you prepare and navigate the conference and have the best experience possible.  

Our 2024 Crystal Conference & Awards will take place aboard the Celebrity Reflection from February 25 – March 2, 2024. We recommend coming into Ft. Lauderdale a day early in case of flight delays and ask that you board the ship as soon as possible. On Saturday, March 2nd, the ship arrives back in Ft. Lauderdale. Please allow ample time to get off the ship before scheduling your flight home, and do not schedule your flight before 11 am in accordance with Celebrity’s recommendations. 

Important Contact Information:

Questions including sponsorships and general questions,  

Chantelle Nye (Supplier Relations Specialist) [email protected]  
Brigett Gerber (Supplier Relations Specialist) [email protected] 
Charlie Thompson (Supplier Relations Manager) [email protected]
Ashley Jacin (Lead Event Operations Specialist) [email protected] 
Bri Greathouse (Senior Manager of Operations) [email protected] 
Marketing questions and material submissions: [email protected] 
Door prize questions and submission: Crystal Team at [email protected]   

Our 2024 Conference Theme: Make Your Mark

Mym Rgb

At KHM Travel Group, we know the vital role travel agents play and we are here to help them strengthen and showcase their value. That is why we chose, “Make Your Mark” as the 2024 Crystal conference theme.

Through fun sessions and exclusive activities you will provide our agents with the tools to help them make a positive impression on their clients with unmatched service and keep their passion for travel alive.

“Make Your Mark” is all about embracing authenticity in business and paving the way forward to success. Make Your Mark on the agents, their clients, in your community, and in the world.

Before the Crystal Conference 

Planning ahead for Crystal is just as important as actually attending and we want to prepare you as much as possible. In addition to this Survival Guide, we will be hosting a supplier webinar on February 8th at 3pm EST.


The first step in successful participation in this event is promoting that you will be in attendance. Our agents want to spend time with you and it’s important to get the word out and invite them to meet with you on Crystal. We encourage you to reach out to the agents to schedule times to meet with you prior to leaving on the cruise. Please note, you will be responsible for scheduling those meeting times and locations on the ship.  

In early January, you will receive a list of agents registered to attend Crystal. List to include Agent Level, KHM Travel Group events attended in 2022/2023, if they’re a new agent within the past 12 months, and what region the agent is located.  

This should help you decide who you’d like to meet with. Consider also meeting and dining with agents who are newer as they may not have had opportunities to meet with suppliers or cultivate relationships with you yet.  

PLEASE NOTE: It’s up to you to be vigilant in reaching out to agents and scheduling one-on-one meetings or dinners. Top-producing agents will most likely be asked to attend meetings with multiple suppliers so acting quickly when reaching out to them is important. 


The best way to meet with agents is during times that have been scheduled in advance. You will be responsible for using your time and space how you see fit. Plan your schedule to include time for agents who want to pick your brain throughout the conference. These meetings can be some of the most valuable time spent during the conference. Keep in mind you’re also able to schedule meet-ups throughout the length of the conference in any location you find available, i.e. pool, lounges, bars. 

PLEASE NOTE: You are responsible for scheduling any one-on-one meetings, including determining time and location. We highly recommend confirming these appointments with the agent the week prior to sailing. Agents have been given a list of suppliers attending this conference and may even reach out to you! 

2024 Event Schedule

Schedule for Crystal Conference

More detailed schedule will be updated and shared when confirmed 

Day 1 • Sunday, February 25 • Fort Lauderdale, Florida

2/25 – Sun Embarkation 11 AM – 3 PM Fort Lauderdale 
2/25 – Sun Registration Bag Pick Up 
Hand out logo items to agents 
12:30 PM – 3:00 PM  Sky Observation Lounge 
2/25 – Sun Welcome Aboard Crystal 4:30 PM – 5:30 PM   Theater 

Day 2 • Monday, February 26 • Sea Day

2/26 – MonOptional: Morning Reflection with Rick7:15 AM – 7:45 AMSky Observation Lounge
2/26 – MonKHM Executive Team Panel8:15 AM – 8:55 AMSky Observation Lounge
2/26 – MonVirgin Voyages9:00 AM – 9:10 AMSky Observation Lounge
2/26 – MonGlobus family of brands9:15 AM – 9:25 AMSky Observation Lounge
2/26 – MonHolland America9:30 AM – 9:40AMSky Observation Lounge
2/26 – MonClassic Vacations9:45 AM – 9:55 AMSky Observation Lounge
2/26 – MonNorwegian Cruise Line10:00 AM – 10:10 AMSky Observation Lounge
2/26 – MonTravel Insured10:15 AM – 10:25 AMSky Observation Lounge
2/26 – MonPrincess10:30 AM – 10:40 AMSky Observation Lounge
2/26 – MonExpedia TAAP10:45 AM – 10:55 AMSky Observation Lounge
2/26 – MonViking11:00 AM – 11:10 AMSky Observation Lounge
2/26 – MonMSC11:15 AM – 11:25 AMSky Observation Lounge
2/26 – MonAward Show1:30 PM – 4:00 PM Theater
2/26 – MonAward Cocktail Reception4:30 PM – 5:30PM  Sky Observation Lounge

Day 3 • Tuesday, February 27 • Grand Cayman

2/27 – TuesOptional: Morning Reflection with Rick 7:15 AM – 7:45 AMSky Observation Lounge
2/27 – TuesFree Day: Open for one-on-ones, shore excursions, site inspections
2/27 – TuesOptional: Meet the KHM Team4:30 PM – 5:30 PMSky Observation Lounge

Day 4 • Wednesday, February 28 • Cozumel

2/28 – WedOptional: Morning Reflection with Rick 7:15 AM – 7:45 AMSky Observation Lounge
2/28 – WedScavenger Hunt 9:00 AM – 11:00 AM Around the Ship
2/28 – WedFree Day: Open for one-on-ones, shore excursions, site inspections

Day 5 • Thursday, February 29 • Sea Day

2/29 – ThursOptional: Morning Reflection with Rick 7:15 AM – 7:45 AMSky Observation Lounge
2/29 – ThursRoyal Caribbean8:30 AM – 8:50 AMTheater
2/29 – ThursSandals8:55 AM – 9:15 AMTheater
2/29 – ThursAllianz9:20 AM – 9:40 AMTheater
2/29 – ThursDelta9:45 AM – 10:05 AMTheater
2/29 – ThursTravel Leaders Network10:10 AM – 10:30 AMTheater
2/29 – ThursApple Leisure Group10:35 AM – 10:55 AMTheater
2/29 – ThursCarnival11:00 AM – 11:20 AMTheater
2/29 – ThursAgent to Agent Panel11:25 AM – 12:00 PMTheater
2/29 – ThursGroup Photo & Gold Supplier Giveaways12:00 PM – 12:30 PMTheater
2/29 – ThursCelebrity2:30 PM – 3:30 PMCelebrity Central

Day 6 • Friday, March 1 • Bimini

3/1 – FriOptional: Morning Reflection with Rick 7:15 AM – 7:45 AMSky Observation Lounge
3/1 – FriFree Day: Open for one-on-ones Around the ship
3/1 – FriFarewell Cocktail Party5:00 PM – 6:00 PMPool Deck
**Schedule is subject to change.

After the Crystal Conference 

In the weeks following the conference, we will email you the following: 

  • Link to our Flickr account to find photos from the conference  
  • Attendee list  
  • Survey for you to complete 
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