Thank you for partnering with KHM Travel Group to attend our Crystal Conference. This guide was created to help you prepare and navigate the conference and have the best experience possible.
Our 2024 Crystal Conference & Awards will take place aboard the Celebrity Reflection from February 25 – March 2, 2024. We recommend coming into Ft. Lauderdale a day early in case of flight delays and ask that you board the ship as soon as possible. On Saturday, March 2nd, the ship arrives back in Ft. Lauderdale. Please allow ample time to get off the ship before scheduling your flight home, and do not schedule your flight before 11 am in accordance with Celebrity’s recommendations.
Important Contact Information:
Questions including sponsorships and general questions,
Chantelle Nye (Supplier Relations Specialist) [email protected]
Brigett Gerber (Supplier Relations Specialist) [email protected]
Charlie Thompson (Supplier Relations Manager) [email protected]
Ashley Jacin (Lead Event Operations Specialist) [email protected]
Bri Greathouse (Senior Manager of Operations) [email protected]
Marketing questions and material submissions: [email protected]
Door prize questions and submission: Crystal Team at [email protected]
Our 2024 Conference Theme: Make Your Mark
At KHM Travel Group, we know the vital role travel agents play and we are here to help them strengthen and showcase their value. That is why we chose, “Make Your Mark” as the 2024 Crystal conference theme.
Through fun sessions and exclusive activities you will provide our agents with the tools to help them make a positive impression on their clients with unmatched service and keep their passion for travel alive.
“Make Your Mark” is all about embracing authenticity in business and paving the way forward to success. Make Your Mark on the agents, their clients, in your community, and in the world.
Before the Crystal Conference
Planning ahead for Crystal is just as important as actually attending and we want to prepare you as much as possible. In addition to this Survival Guide, we will be hosting a supplier webinar on February 8th at 3pm EST.
ENGAGING AGENTS
The first step in successful participation in this event is promoting that you will be in attendance. Our agents want to spend time with you and it’s important to get the word out and invite them to meet with you on Crystal. We encourage you to reach out to the agents to schedule times to meet with you prior to leaving on the cruise. Please note, you will be responsible for scheduling those meeting times and locations on the ship.
In early January, you will receive a list of agents registered to attend Crystal. List to include Agent Level, KHM Travel Group events attended in 2022/2023, if they’re a new agent within the past 12 months, and what region the agent is located.
This should help you decide who you’d like to meet with. Consider also meeting and dining with agents who are newer as they may not have had opportunities to meet with suppliers or cultivate relationships with you yet.
PLEASE NOTE: It’s up to you to be vigilant in reaching out to agents and scheduling one-on-one meetings or dinners. Top-producing agents will most likely be asked to attend meetings with multiple suppliers so acting quickly when reaching out to them is important.
OPTIONAL ONE-ON-ON MEETINGS
The best way to meet with agents is during times that have been scheduled in advance. You will be responsible for using your time and space how you see fit. Plan your schedule to include time for agents who want to pick your brain throughout the conference. These meetings can be some of the most valuable time spent during the conference. Keep in mind you’re also able to schedule meet-ups throughout the length of the conference in any location you find available, i.e. pool, lounges, bars.
PLEASE NOTE: You are responsible for scheduling any one-on-one meetings, including determining time and location. We highly recommend confirming these appointments with the agent the week prior to sailing. Agents have been given a list of suppliers attending this conference and may even reach out to you!
Schedule for Crystal Conference
More detailed schedule will be updated and shared when confirmed
Day 1 • Sunday, February 25 • Fort Lauderdale, Florida
| Date | Event | Time | Location |
|---|---|---|---|
| 2/25 – Sun | Embarkation | 11 AM – 3 PM | Fort Lauderdale |
| 2/25 – Sun | Registration Bag Pick Up Hand out logo items to agents | 12:30 PM – 3:00 PM | Sky Observation Lounge |
| 2/25 – Sun | Welcome Aboard Crystal | 4:30 PM – 5:30 PM | Theater |
Day 2 • Monday, February 26 • Sea Day
| Date | Event | Time | Location |
|---|---|---|---|
| 2/26 – Mon | Optional: Morning Reflection with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge |
| 2/26 – Mon | KHM Executive Team Panel | 8:15 AM – 8:55 AM | Sky Observation Lounge |
| 2/26 – Mon | Virgin Voyages | 9:00 AM – 9:10 AM | Sky Observation Lounge |
| 2/26 – Mon | Globus family of brands | 9:15 AM – 9:25 AM | Sky Observation Lounge |
| 2/26 – Mon | Holland America | 9:30 AM – 9:40AM | Sky Observation Lounge |
| 2/26 – Mon | Classic Vacations | 9:45 AM – 9:55 AM | Sky Observation Lounge |
| 2/26 – Mon | Norwegian Cruise Line | 10:00 AM – 10:10 AM | Sky Observation Lounge |
| 2/26 – Mon | Travel Insured | 10:15 AM – 10:25 AM | Sky Observation Lounge |
| 2/26 – Mon | Princess | 10:30 AM – 10:40 AM | Sky Observation Lounge |
| 2/26 – Mon | Expedia TAAP | 10:45 AM – 10:55 AM | Sky Observation Lounge |
| 2/26 – Mon | Viking | 11:00 AM – 11:10 AM | Sky Observation Lounge |
| 2/26 – Mon | MSC | 11:15 AM – 11:25 AM | Sky Observation Lounge |
| 2/26 – Mon | Award Show | 1:30 PM – 4:00 PM | Theater |
| 2/26 – Mon | Award Cocktail Reception | 4:30 PM – 5:30PM | Sky Observation Lounge |
Day 3 • Tuesday, February 27 • Grand Cayman
| Date | Event | Time | Location |
|---|---|---|---|
| 2/27 – Tues | Optional: Morning Reflection with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge |
| 2/27 – Tues | Free Day: Open for one-on-ones, shore excursions, site inspections | ||
| 2/27 – Tues | Optional: Meet the KHM Team | 4:30 PM – 5:30 PM | Sky Observation Lounge |
Day 4 • Wednesday, February 28 • Cozumel
| Date | Event | Time | Location |
|---|---|---|---|
| 2/28 – Wed | Optional: Morning Reflection with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge |
| 2/28 – Wed | Scavenger Hunt | 9:00 AM – 11:00 AM | Around the Ship |
| 2/28 – Wed | Free Day: Open for one-on-ones, shore excursions, site inspections |
Day 5 • Thursday, February 29 • Sea Day
| Date | Event | Time | Location |
|---|---|---|---|
| 2/29 – Thurs | Optional: Morning Reflection with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge |
| 2/29 – Thurs | Royal Caribbean | 8:30 AM – 8:50 AM | Theater |
| 2/29 – Thurs | Sandals | 8:55 AM – 9:15 AM | Theater |
| 2/29 – Thurs | Allianz | 9:20 AM – 9:40 AM | Theater |
| 2/29 – Thurs | Delta | 9:45 AM – 10:05 AM | Theater |
| 2/29 – Thurs | Travel Leaders Network | 10:10 AM – 10:30 AM | Theater |
| 2/29 – Thurs | Apple Leisure Group | 10:35 AM – 10:55 AM | Theater |
| 2/29 – Thurs | Carnival | 11:00 AM – 11:20 AM | Theater |
| 2/29 – Thurs | Agent to Agent Panel | 11:25 AM – 12:00 PM | Theater |
| 2/29 – Thurs | Group Photo & Gold Supplier Giveaways | 12:00 PM – 12:30 PM | Theater |
| 2/29 – Thurs | Celebrity | 2:30 PM – 3:30 PM | Celebrity Central |
Day 6 • Friday, March 1 • Bimini
| Date | Event | Time | Location |
|---|---|---|---|
| 3/1 – Fri | Optional: Morning Reflection with Rick | 7:15 AM – 7:45 AM | Sky Observation Lounge |
| 3/1 – Fri | Free Day: Open for one-on-ones | Around the ship | |
| 3/1 – Fri | Farewell Cocktail Party | 5:00 PM – 6:00 PM | Pool Deck |
After the Crystal Conference
In the weeks following the conference, we will email you the following:
- Link to our Flickr account to find photos from the conference
- Attendee list
- Survey for you to complete