Thank you for partnering with KHM Travel Group to attend our Crystal Conference. This guide was created to help you prepare and navigate the conference and have the best experience possible.
Our 2024 Crystal Conference & Awards will take place aboard the Celebrity Reflection from February 25 – March 2, 2024. We recommend coming into Ft. Lauderdale a day early in case of flight delays and ask that you board the ship as soon as possible. On Saturday, March 2nd, the ship arrives back in Ft. Lauderdale. Please allow ample time to get off the ship before scheduling your flight home, and do not schedule your flight before 11 am in accordance with Celebrity’s recommendations.
Important Contact Information:
Questions including sponsorships and general questions,
Chantelle Nye (Supplier Relations Specialist) [email protected]
Brigett Gerber (Supplier Relations Specialist) [email protected]
Charlie Thompson (Supplier Relations Manager) [email protected]
Ashley Jacin (Lead Event Operations Specialist) [email protected]
Bri Greathouse (Senior Manager of Operations) [email protected]
Marketing questions and material submissions: [email protected]
Door prize questions and submission:
KHM Travel Group has diverse group of agents from a variety of races, backgrounds, ages, locations, and lifestyles. Please keep this in mind when selecting/designing your presentations and handouts. We encourage you to highlight diversity and inclusion whenever possible.
Please have your Marketing Team use the links below to access the new KHM Travel Group logos/brand guidelines and the most recent diversity info. If you have any questions, please contact [email protected].
guidelines and the most recent diversity info. If you have any questions, please contact [email protected].
Our 2024 Conference Theme: Make Your Mark
At KHM Travel Group, we know the vital role travel agents play and we are here to help them strengthen and showcase their value. That is why we chose, “Make Your Mark” as the 2024 Crystal conference theme.
Through fun sessions and exclusive activities you will provide our agents with the tools to help them make a positive impression on their clients with unmatched service and keep their passion for travel alive.
“Make Your Mark” is all about embracing authenticity in business and paving the way forward to success. Make Your Mark on the agents, their clients, in your community, and in the world.
Supplier Responsibilities Checklist
KHM Travel Group’s Responsibilities Checklist
Here is what KHM Travel Group will do in the coming months:
- Confirm your registration and provide confirmation number when available.
- Early December – List of registered agents.
- Mid January – Updated Email list of registered agents. List to include Agent Level, KHM Travel Group events attended in 2022/2023, if they’re a new agent within the past 12 months, and what region the agent is located.
- Host informational webinar.
- Include you in a Supplier WhatsApp Group for updates and enhanced communication while traveling.
- Email you award winner’s name in confidentiality, one week before sailing.
- Email you post-conference with Flickr account, attendees list, and survey.
Before the Crystal Conference
Planning ahead for Crystal is just as important as actually attending and we want to prepare you as much as possible. In addition to this Survival Guide, we will be hosting a supplier webinar. Please keep an eye on your email for additional information closer to the event.
The first step in successful participation in this event is promoting that you will be in attendance. Our agents want to spend time with you and it’s important to get the word out and invite them to meet with you on Crystal. We encourage you to reach out to the agents to schedule times to meet with you prior to leaving on the cruise. Please note, you will be responsible for scheduling those meeting times and locations on the ship.
In early December, you will receive a list of agents registered to attend Crystal. List to include Agent Level, KHM Travel Group events attended in 2022/2023, if they’re a new agent within the past 12 months, and what region the agent is located.
This should help you decide who you’d like to meet with. Consider also meeting and dining with agents who are newer as they may not have had opportunities to meet with suppliers or cultivate relationships with you yet.
PLEASE NOTE: All suppliers will receive this list on the same day. It’s up to you to be vigilant in reaching out to agents and scheduling one-on-one meetings or dinners. Top-producing agents will most likely be asked to attend meetings with multiple suppliers so acting quickly when reaching out to them is important.
ADDITIONAL GUEST OR CABIN
If you need an extra cabin please complete this form: https://khmtravel.com/crystal24-supplier-cabin-registration/
Schedule for Crystal Conference
More detailed schedule will be updated and shared when confirmed
Day 1 • Sunday, February 25 • Fort Lauderdale, Florida
|2/25 – Sun||Embarkation||11 AM – 3 PM||Fort Lauderdale|
|2/25 – Sun||Registration Bag Pick Up |
Hand out logo items to agents
|10:30 AM – 3:30 PM||Sky Observation Lounge|
|2/25 – Sun||Welcome Aboard Crystal||4:30 PM – 5:30 PM||Theater|
Day 2 • Monday, February 26 • Sea Day
|2/26 – Mon||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Celebrity Central|
|2/26 – Mon||Supplier Sessions||8:30 AM – 12 PM||Theater|
|2/26 – Mon||Award Show Rehearsal||12:45 PM||Theater|
|2/26 – Mon||Award Show||2:00 PM – 4:00 PM||Theater|
|2/26 – Mon||Award Cocktail Reception||4:30 PM – 5:30PM||Sky Observation Lounge|
Day 3 • Tuesday, February 27 • Grand Cayman
|2/27 – Tues||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Celebrity Central|
|2/27 – Tues||Free Day: Open for one-on-ones, shore excursions, site inspections|
|2/27 – Tues||Optional: Meet the KHM Team||4:30 PM – 5:30 PM||Sky Observation Lounge|
Day 4 • Wednesday, February 28 • Cozumel
|2/28 – Wed||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Celebrity Central|
|2/28 – Wed||Scavenger Hunt||9:00 AM – 11:00 AM||Around the Ship|
|2/28 – Wed||Free Day: Open for one-on-ones, shore excursions, site inspections|
Day 5 • Thursday, February 29 • Sea Day
|2/29 – Thurs||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Celebrity Central|
|2/29 – Thurs||Supplier Sessions||8:30 AM – 12PM||Theater|
|2/29 – Thurs||Group Photo||12pm||Theater|
Day 6 • Friday, March 1 • Bimini
|3/1 – Fri||Optional: Morning Reflection with Rick||7:15 AM – 7:45 AM||Celebrity Central|
|3/1 – Fri||Free Day: Open for one-on-ones||Around the ship|
|3/1 – Fri||Farewell Cocktail Party||4:30 PM – 5:30 PM||Pool Deck|
After the Crystal Conference
In the weeks following the conference, we will email you the following:
- Link to our Flickr account to find photos from the conference
- Attendee list
- Survey for you to complete