FAQS


Frequently Asked Questions

At KHM Travel Group, we want you to be informed so you can truly hit the ground running with your new travel business. Below are some of our most frequently asked questions.

Another helpful resource is our Travel Agent Tip series on YouTube, in which we answer some of the most common questions asked by prospective and new travel agents. Check it out here!

If after reviewing this list, you still have questions, contact us or feel free to call our Membership Support Team at 1-888-611-1220.

How long does it take to get started?
How and where do I get customers?
How do I make money as a travel agent?
How much money can I make as a travel agent?
Will I be able to compete with Internet travel companies?
What are FAM trips and are they available to me?
Can I get discounts for my own travel?
Is KHM Travel Group like one of those MLM companies?
Do I receive an ID Card from KHM Travel Group?
How do I get an IATA ID card?
How do I get a CLIA ID card?
Can I sell airline tickets?
How do I get prices and make reservations?
Are there any additional costs that I will incur other than my membership fee?
Why do I need to pay a membership fee to own an independent travel agency?
When do you pay commissions?
What kind of support does KHM Travel Group offer to help you succeed in your business?
Does KHM Travel Group require any type of training?
Why would people use me as their travel agent instead of just going to the Internet?
Is KHM Travel Group a member of any professional organizations?

How long does it take to get started?

Getting started can take between 24-48 hours. Once you complete your enrollment, we begin setting up your accounts in MyTravelAgentPortal and myTravelCRM. Once you are set up, we will send you a confirmation email with your username and log-in instructions. Once you log in to the Agent Portal, you’ll be asked to fill out your New Agent forms so we can get you set up for commission payments and register you with suppliers. Then you can begin the New Agent courses and learn how to book travel! 

Online enrollments on holidays and weekends are typically processed by the end of the next business day.Top

How and where do I get customers?

While we do not give customers or “leads” to new agents, we teach you, (as part of the marketing resources we offer agents) how to find and connect with potential clients. In our Learning Management Courses, we go in-depth on how to find and build a clientele on a small-business budget. Most new agents begin by selling to their friends and family, and build out from there to neighbors, co-workers, clubs and organizations, and other community members. Our Director of Education and Programs, Bill, goes into more detail on this topic in his Travel Agent Tips video, which you can view here. Top

How do I make money as a travel agent?

When you make travel bookings for yourself or your clients, our travel suppliers will pay a commission on the travel sale amount. The exact commission percentage can vary between 3% and 20%, with the average being around 14%. Whatever commission we receive, we pay you 80% of that amount, or 90% if you’ve earned $5,000 in paid commissions within a calendar year. For a more detailed explanation of our commission plan and an example, go to our travel agent Commissions page.Top

How much money can I make as a travel agent?

Building a travel business requires hard work and time, but it can be very rewarding and profitable. KHM Travel Group has agents that book travel for themselves and family members and make a few hundred dollars of extra income. We also have travel agents that work full-time and make over $10,000 a month. There is no standard, as each agent has their own goals, priorities, and schedule. The sky is truly the limit.Top

Will I be able to compete with internet travel companies?

Usually this question is phrased “Are your prices competitive?” and the answer is “of course!” Our company and business model is one of the fastest-growing segments of the travel industry. In fact, according to the American Society of Travel Advisors, the share of home-based agencies has grown over the past decade and surpassed the share of retail location agencies. Our agents have access to everything that any other agent or company would have, plus much more. Many of our travel suppliers will price match and you will have access to rates that are not available to the public. While our prices are definitely competitive, it’s important for agents to set themselves apart from online booking sites through exceptional service, personal relationships, and their travel expertise.Top

What are FAM trips and are they available to me?

A FAM (familiarization) trip is usually sponsored by a particular supplier for the purpose of agent education. A FAM trip allows you to tour popular resorts and visit destinations at some of the lowest prices available. These trips often help our agents increase their sales because after they have visited a particular resort or destination, they are able to share their firsthand experience with their clients. Because of KHM Travel Group’s strong relationships with our Preferred Suppliers, we frequently offer FAM opportunities to our agents.
Top

Can I get discounts on my own travel?

As a travel agent with KHM Travel Group, you will have access to information that is not necessarily available to the general public. If you are flexible on your dates and destinations, you can travel at very affordable rates. These types of savings are generally associated with FAM trips and are made available to agents for the purpose of learning and networking. In order to receive some discounts and participate in certain FAMs, you need to have either a CLIA or IATAN identification card. Both cards are available to KHM Travel Group Agents who qualify.

While discounted travel is one of the many perks of being a travel agent, KHM Travel Group does not permit individuals to participate in our program solely for the purpose of obtaining discounts on personal travel.Top

Is KHM Travel Group like one of those MLM companies?

Absolutely not! KHM Travel Group is a full-service host travel agency dedicated to supporting and developing our network of professional travel agents. All of the tools, resources, and support are designed to help our agents become successful travel agents, not recruit other agents.Top

Do I receive an ID card from KHM Travel Group?

We DO NOT issue a “travel agent” ID card because these cards are not recognized by travel suppliers. Instead, we work closely with each agent to help them obtain their IATAN and CLIA ID cards. These are the ONLY truly recognized ID cards in the industry. Keep in mind that an ID card is not necessary to sell travel as a travel agent.Top

How do I get an IATA card?

The International Air Transport Association (IATA) card is a true identifying marker of a producing travel agent. To be eligible to receive an IATA identification card, you must meet certain criteria. You must be paid a minimum of $5,000 in earned commissions within a 12-month period to be added to KHM Travel Group’s IATA list. Once this is met, you can complete the application in your Portal and submit to KHM Travel Group for approval. You then must maintain earning a minimum of $5,000 in earned commissions each year to requalify for the travel agent ID. Since our agents earn some of the highest commissions in the industry, they are able to earn their IATA cards much faster.Top

How do I get a CLIA card?

The Cruise Line International Association (CLIA) is the industry identifier for agencies booking cruise lines. KHM Travel Group is a Premier Agency Member. To qualify for a CLIA membership and the EMBARC ID you must have completed CLIA’s State of the Industry Course located on the CLIA site under the “My Training” tab and “Online Learning Courses,” You also must have completed KHM Travel Group’s New Agent Courses in the Learning Management System and be in good standing with KHM Travel Group (Your membership with KHM Travel Group has not been in decline for the past 6 months.) Top

Can I sell airline tickets?

While you can sell airline tickets as a travel agent, we don’t encourage you to focus your business on selling air. In May of 2002, the airline industry stopped paying commissions to travel agents. Most companies now charge a small service fee on all airline tickets. You are able to add a service fee to the price of your client’s ticket. This applies to both domestic and international air travel.Top

How do I get prices and make reservations?

Once you are on board with us, our team will help you get registered with our top suppliers. There is no additional cost to get registered; however, we do have procedures to follow. This registration will give you access to the suppliers’ travel agent-only websites where you can research itineraries, prices, and promotions. Many of these suppliers allow you to book your clients’ travel directly through their websites. In addition, you will have access to many third-party booking engines like VAX VacationAccess. We encourage you to establish relationships with these travel suppliers and expand your education through their online and live educational programs.Top

Are there any additional costs that I will incur other than my membership fee?

We realize that many of our new agents are joining our company to earn additional income, so we don’t want our agents to spend any more than is absolutely necessary. As such, we have designed our system to include everything you need to start and run your business. Other than the monthly (or annual if you choose that option) membership fee and your initial registration fee, there are no other costs to join our program. Additionally, all of our online education is included in our program at no additional cost. If you choose to attend a live event with us (and we hope you do!), those events are an additional cost. Certain items like business cards, internet access, and long distance telephone charges are the responsibility of our agents.Top

Why do I need to pay a membership fee to own an independent travel agency?

As a KHM Travel Group Agent, your membership fee covers all the education, tools, credentials, and technology that we provide to help you start and run your travel agency. We are constantly providing our agents with updated technology and new agent support resources that you can use to be profitable. As with owning any business, you need to invest time and money in order to be successful, and your membership fee allows us to build, maintain, and enhance what we can offer you as a travel agent. For a complete list of the benefits we offer, check out our Benefits page. Top

When do you pay commissions?

KHM Travel Group pays out commissions each week on Fridays. Once we receive the commission from the supplier (which is generally after the client has traveled), we find the booking you have entered in myTravelCRM and direct deposit the funds into your account. Our travel agents are able to continuously check the status of their commissions in myTravelCRM. Top

What kind of support does KHM Travel Group offer to help you succeed in your business?

We realize that the majority of individuals joining our company have little, and in some cases, no experience in the travel industry. For that reason, all of our systems, processes, procedures, education and support have been designed with that in mind. We begin by familiarizing you with our internal systems. The New Agent courses, which are web-based, allow you to learn the essentials of booking travel and running a business at your own pace. At any time, our dedicated team is standing by to assist you with any questions.Top

Does KHM Travel Group require any type of training or education?

We do not have any formal education qualifications to join KHM Travel Group and we do not require new agents to complete our custom-designed New Agent courses. However, we encourage all agents to complete these courses to gain a full understanding of KHM Travel Group and what new agents need to know to get their business up and running. The courses will give you an introduction to the travel industry, help you become familiar with myTravelCRM and the Agent Portal, keeping compliant as a travel agent, branding your business, and other essentials.

KHM Travel Group’s Education Team has also developed an extensive schedule of weekly webinars. Our webinars feature some of the best destination and supplier trainings in the industry. And if you can’t make the webinar live, we provide you with a link to watch it on-demand at your convenience.

KHM Travel Group Agents are encouraged to continue their education through programs offered by CLIA, ASTA, and the Travel Institute.Top

Why would people use me as their travel agent instead of just going to the internet?

We get asked this all the time. Our business model is growing for a reason. Unlike travel booking websites, home-based travel agents are able to connect clients with the best vacation experiences and provide personal customer service from start to finish. This is especially true on more profitable, complex travel like cruises and vacation packages.Top

Is KHM Travel Group a member of any professional organizations?

Yes. We are members of:

  • IATAN – The International Airlines Travel Agent Network
  • CLIA – Cruise Lines International Association
  • ARC – Airlines Reporting Corporation
  • Travel Leaders Network
  • PATH – Professional Association of Travel Hosts
  • ASTA – American Society of Travel Advisors
  • NACTA – The National Association of Career Travel Agents
  • Better Business Bureau
  • Brunswick Ohio Chamber of Commerce

Top