Agents Have a FAM-tastic Time at Karisma Resorts

Written by: on December 14, 2018

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As travel agents know all too well, not every resort is created equal. Some resorts feature an elaborate pool with a swim-up bar to match their vibrant nightlife activities. Others have pristine beaches where guests can close their eyes and let the sound of the waves wash their stresses away. Some properties cater to those clients who seek to indulge in endless buffets and soothing spa treatments. When tasked with matching a client to their ideal vacation, agents have to call upon their experience and knowledge to ensure they exceed their clients’ expectations.

Last month, ten KHM Travel Agents joined Jenn Jankowski, our Director of Agent Programs, in Mexico to explore several Karisma Resorts and partake in educational sessions on the brand’s many offerings. Jenn and the agents stayed at the El Dorado Royale for their three-night FAM trip.

From there, they were also able to conduct site visits at El Dorado Casitas Royale, Generations Riviera Maya, Azul Beach Resort Riviera Cancun, Azul Beach Resort Riviera Maya, El Dorado Seaside Suites, The Fives Azul Beach Resort, and El Dorado Maroma. Agents were also able to see the over-the-water bungalows, called the Palafitos, at El Dorado Maroma.

Experiencing these resort locations firsthand enables the agents to speak confidently with their clients about what to expect at each of the resorts and how one Karisma location differs from another. El Dorado resorts are adult-only properties that offer tasteful luxury, from their elegant stylings to the 24-hour room service. As the first overwater bungalows in Mexico, The Palafitos at El Dorado Maroma offer resort-goers a South Pacific-style experience, surrounded by sparkling turquoise waters, without the long travel time or high price tag.

Azul and Generations Resorts cater to whole-family luxury. Kids clubs at these properties ensure that younger guests are entertained while kid-friendly dining and accommodations make certain every member of the family enjoys their stay.

The opportunity to complete Karisma’s Gourmet Inclusive Wedding University Training Program was one of the most valuable aspects of this FAM for agents. They returned home experts on the process of planning a wedding through Karisma, and the options that are available to destination wedding clients.

In line with the Gourmet Inclusive experience, agents also learned how to make a Bloody Mary the Karisma way…with fresh ingredients and top-shelf liquor! This fun class is just one example of activities available to their clients at the resorts.

While many clients who enjoy a Karisma stay are seeking a romantic getaway, these award-winning destinations also provides a high-quality experience for families and large groups. Their commitment to excellent service for guests at all their resort locations is what makes Karisma stand out with vacationers and travel agents alike.

Thank you again to Karisma Resorts for hosting us, and to our agents that made this a FAM-tastic trip! We appreciate your willingness to share what makes these resorts unique among the many stellar accommodations in Mexico.


KHM Travel Group is a host travel agency dedicated to supporting and providing first-hand learning opportunities to our independent travel agents around the country. For more information on becoming a travel agent with KHM Travel Group, fill out the form to the right or give us a call at 1.888.611.1220.

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